Microtek 3700 Supplementary Manual
2
2.
Check to make sure that the scanner driver (e.g., ScanWizard 5, ScanWizard Pro, or ScanWizard Pro TX,
etc.) has been installed in your computer. If the scanner driver has not been installed, install your
scanner driver first. (Make sure no cable is connected to your scanner before installing the driver.)
etc.) has been installed in your computer. If the scanner driver has not been installed, install your
scanner driver first. (Make sure no cable is connected to your scanner before installing the driver.)
3.
Check to make sure that your scanner is correctly installed.
a)
Make sure that only one USB cable is connected to your scanner. (You can only use one interface
at a time.)
at a time.)
b)
Make sure that you properly connect the scanner's USB cable to your computer.
c)
Make sure your scanner is on and is in the ready state.
4.
Verify whether your scanner has been detected by your system.
a)
For Windows 98/2000/Me or Windows XP’s Classic view: Click Start, Setting, and select Control
Panel.
Panel.
For Windows XP: Click Start and select Control Panel, and make sure you choose the “Switch to
Classic View” option on the left side of the window.
Classic View” option on the left side of the window.
b)
For Windows 98/Me: Double-click the System icon, then select Device Manager.
For Windows 2000/XP: Double-click the System icon, then select Hardware, then Device Manager.
For Windows 2000/XP: Double-click the System icon, then select Hardware, then Device Manager.
c)
The Imaging Device with the found scanner appears on the Device Manager list, indicating the
scanner is detected.
scanner is detected.
Note: A “found” USB scanner message should display on the screen the first time you start
Windows.
Windows.
Q2: My scanner still doesn’t work even though I have enabled USB.
A2: This problem happens when you successfully install the scanner and then later reconnect the USB
cable to another USB port. In this case, reinstall your scanner driver and the USB scanner.
Q3: No scanner found when I launch scanning software.
A3: Follow the steps below:
1.
Unplug the USB cable from your scanner, then uninstall and reinstall the scanner driver.
2.
Restart Windows.
3.
Reconnect the USB cable to you scanner.
4.
Turn off the scanner and turn it back on.
5.
The Imaging Device with the “found” scanner appears on the Device Manager list, indicating that the
scanner has been detected and is ready to scan.
scanner has been detected and is ready to scan.
Note: A “found” USB scanner message should display on the screen the first time you start Windows.