Nortel 1110 User Guide

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Page 450 of 630
 Nortel IP Phone 1150E
553-3001-368 Standard 26.00 August 2007
Table 54
ACD default Agent fixed feature keys
Note: The In-Calls key mirrors the programming of key 0; it is not 
separately programmable.
Soft keys
You can assign a maximum of nine functions to the four soft-labeled, 
predefined soft keys. Because the soft keys are predefined, the user cannot 
change the key number assignment. Functions are assigned to the soft keys in 
layers in LD 11. 
The Message Waiting key is numbered 16. 
Functions mapped to key numbers 17 to 26 are assigned to the four soft keys. 
Labels for the soft keys appear in the display area. For further information, 
Key number
 Response
Description
Key 12
NRD
Not Ready
Key 13
MSB
Make Set Busy
Key 14
ASP
Call Supervisor
Key 15
EMR
Emergency
Table 55
Supervisor fixed feature keys 
Key number
Response
Description
Key 12
OBV
Observe Agent
Key 13
RAG
Call Agent
Key 14
AAG
Answer Agent
Key 15
AMG
Answer Emergency