Intermec 5020 User Guide
Chapter 8 — Troubleshooting
86
Data Collection Browser User’s Guide
Symptoms and Solutions
If you have problems running dcBrowser in your data collection network,
look for your symptom in the table below, and then try the solutions in the
order that they are listed. If your problem is not listed in the table, you can
look at the diagnostics or refer to the Product Support web page.
look for your symptom in the table below, and then try the solutions in the
order that they are listed. If your problem is not listed in the table, you can
look at the diagnostics or refer to the Product Support web page.
Symptoms and Solutions
Symptom
Solution
From your device, you cannot
connect to the Intermec Application
Server.
connect to the Intermec Application
Server.
View the current connections to be sure that you
have a connection configured between the
dcBrowser client and the dcBrowser gateway. Ping
the Intermec Application Server.
Make sure that you have configured the network
port on the device to 4055 for TCP/IP or 05555 for
UDP Plus.
Make sure that you have correctly configured your
RF network parameters on the device, access point,
and Intermec Application Server.
On the DCS 30X, access the command prompt.
Ping the device IP address.
If you are using a UDP Plus or WTP terminal,
check your configurations and correct if necessary.
have a connection configured between the
dcBrowser client and the dcBrowser gateway. Ping
the Intermec Application Server.
Make sure that you have configured the network
port on the device to 4055 for TCP/IP or 05555 for
UDP Plus.
Make sure that you have correctly configured your
RF network parameters on the device, access point,
and Intermec Application Server.
On the DCS 30X, access the command prompt.
Ping the device IP address.
If you are using a UDP Plus or WTP terminal,
check your configurations and correct if necessary.
From your PC, you cannot connect
to the Intermec Application Server.
to the Intermec Application Server.
You may access the Internet by using a proxy server.
Make sure that you have added the Intermec
Application Server IP address to your Exceptions
list.
Make sure that you have added the Intermec
Application Server IP address to your Exceptions
list.
After you reboot the Intermec
Application Server, the response
time between the device and the
web server is slower than expected.
Application Server, the response
time between the device and the
web server is slower than expected.
You can continue to send data from the device. The
network will speed up in about 30 minutes.
Stop the dcBrowser gateway. Start the dcBrowser
gateway and then turn on ONE device. When the
device’s home page appears, then you can turn on
the other devices.
network will speed up in about 30 minutes.
Stop the dcBrowser gateway. Start the dcBrowser
gateway and then turn on ONE device. When the
device’s home page appears, then you can turn on
the other devices.
UDP Plus device continually
reboots.
reboots.
Verify that dcBrowser gateway is running.
Verify that the downline network is running.
Verify that the device is configured in downline
connections.
Verify port number.
Verify that the downline network is running.
Verify that the device is configured in downline
connections.
Verify port number.
The dcBrowser gateway starts and
then stops.
then stops.
The dcBrowser gateway is already running as a
service on the PC. Close one copy of the gateway.
service on the PC. Close one copy of the gateway.
You start the dcBrowser client for
the device and
the device and
“Thin client
for dcBrowser”
is not replaced
by the device’s web page.
Use the
PING
command from the PC to verify that
the device’s radio is configured properly.
Verify that the dcBrowser gateway is running.
Verify that the dcBrowser gateway is running.