Intermec cn30 User Guide

If you have trouble configuring the computer for 802.1x security, check 
these problems and possible solutions.

The CN30 Computer indicates that it is authenticated, 
but it does not communicate with the host.

Make sure that the CN30 IP address, host IP address, 
subnet mask, and default router are properly configured 
for your network.

Note: Do not perform a cold-boot on the CN30 Com-
puter. Doing so resets the time and date. You must also 
update the time and date for the Certificate of Authority.

The CN30 Computer does not appear to be authenticat-
ing and a network connection icon does not appear on 
the status bar.

The CN30 Computer may not be communicating with 
your access point. Make sure the network name on the 
CN30 Computer is the same as the network name (SSID) 
of the access point with which you are trying to commu-
nicate. The default network name is “INTERMEC.”

The 802.1x security network may not be active. Make 
sure that the server software is properly loaded and con-
figured on the server PC. For help, see the documentation 
that shipped with your server software.

A network connection icon appears in the status bar, but 
then disappears.

The CN30 Computer may not be communicating with 
the access point that you want it to communicate with. 
Make sure that the network name on the CN30 Com-
puter is the same as the network name of the access point 
with which you are trying to communicate. The default 
network name is “INTERMEC.”

The access point with which you are trying to communi-
cate may not be communicating with the server. Make 
sure your access point is turned on, properly configured, 
and has 802.1x security enabled.

The CN30 Computer indicates that it is not authenti-
cated.

Make sure that:

• The Users Name and Password parameters on your 

CN30 Computer match the user name and password 
on your authentication server. You may need to reenter 
the password on both your CN30 Computer and the 
authentication server.

• On your authentication server, the user and group are 

allowed and the group policy is allowed to log into the 
server. For help, see the documentation that shipped 
with your authentication server software.

• The IP address and secret key for your access point 

must match the IP address and secret key on your 
authentication server. You may need to reenter the IP 
address and secret key on both your access point and 
authentication server.

• The authentication server software is running on the 

server PC.