Intermec jg2050 Reference Guide
JANUS 2.4 GHz Radio Frequency Quick Reference Guide
14
Troubleshooting Your J2050A and JG2050
If you are having problems with RF communications, review the following list
of problems and their possible solutions.
of problems and their possible solutions.
Note:
The 2020s and the 2050s have slightly different procedures. If you have a
JR2020G or a JG2020, see to the previous section, “Troubleshooting Your JR2020G
and the JG2020.”
and the JG2020.”
Problem
Solution
The RF option is not listed in the Com
menu of IC.EXE.
menu of IC.EXE.
The device is not recognizing the RF interface. Contact your
Intermec service representative.
Intermec service representative.
You load the RF protocol handler and do
not receive the message Intermec RF
Protocol Handler
not receive the message Intermec RF
Protocol Handler
.
The RF interface is not responding. Contact your Intermec
service representative.
service representative.
RF communications appear to be locked
up and the Connect LED turns off.
up and the Connect LED turns off.
There are three possible solutions:
•
Make sure you are within range of a radio repeater or
base radio unit.
base radio unit.
•
Press the
q
button twice to partially reset the RF
interface. If that does not work, perform a warm boot
on the device (press the
on the device (press the
c a f .
keys in
sequence) and contact your Intermec service
representative. When you warm boot the device, you
will lose any data stored in the RF interface.
representative. When you warm boot the device, you
will lose any data stored in the RF interface.
•
Press the
q
button. Press
n - 2 - g
and then press
2
. Press the
q
button to turn the device back on. At
the Boot Loader menu, select Storage mode. With the
device in Storage mode, wait 60 seconds and then press
device in Storage mode, wait 60 seconds and then press
q
again. This sequence will cold start the radio, reboot
the device, and restart the application.