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SATO CG412 User Guide

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Section 4: Troubleshooting
CG4 Series Operator Manual
Page 4-5
4.2 TROUBLESHOOTING TABLE (Cont’d)
TROUBLESHOOTING TABLE
LIGHT PRINT IMAGES
Low print head darkness.
Adjust darkness level setting.
Foreign material on print head.
Clean print head and platen roller.
Excessive print speed.
Reduce print speed setting.
UNEVEN PRINT DARKNESS
Damaged or worn platen roller.
Replace platen roller.
Dirty print head.
Clean print head.
Defective print head.
Replace print head as required.
SMEARED PRINT IMAGES
Poor media quality
Use higher quality media. Use only SATO-certified media.
Foreign material on print head and platen roller
Clean print head and platen roller.
Foreign material on labels
Use higher quality media. Use only SATO-certified media.
Excessive print head energy
Adjust darkness level setting.
Excessive print speed
Adjust print speed as required.
MEANDERING MEDIA
Incorrectly loaded media.
Ensure correct loading.
Media is not set properly.
Set media and media guide correctly.
Damaged or worn platen roller.
Replace platen roller.