Panasonic th-37pr11 User Manual

5770 Ambler Drive, Mississauga, Ontario L4W 2T3

LIMITED WARRANTY STATEMENT

Video Tape

P2/SD Cards

Video Heads

D5 Video heads

Maintenance Items

Colour Camera CCD
Imaging Block

BT-H Series LCD Monitors

* DLP™ Projectors

* LCD Projectors above

2,500 ANSI Lumens

* LCD Projectors below

2,500 ANSI Lumens

Projector Lamps

103 inch Plasma displays

Hard Drive Disk Unit

30 days—Replacement only 
(content not covered)

(Content not covered)

1 year or 2,000 hrs. (prorated) 
Whichever comes first

1 year or 1,000 hrs. 
Whichever comes first

90 days

2 years

2 years

3 years or 17,000 hrs. 
Whichever comes first

3 years or 2,500 hrs. 
Whichever comes first

3 years or 1,500 hrs. 
Whichever comes first

50% of the rated lamp life or 1 year. 
Whichever comes first

3 year (burn-in not covered)

1 year plus balance (if any) of
the original Manufacturer’s
Limited Warranty. 
(Content not covered)

N/A

N/A

1 year or 2,000 hrs. 
Whichever comes first

1 year or 1,000 hrs. 
Whichever comes first

90 days

1 year

1 year

3 years or 17,000 hrs. 
Whichever comes first

3 years or 2,500 hrs. 
Whichever comes first.

3 years or 1,500 hrs. 
Whichever comes first

50% of the rated lamp life or 1 year. 
Whichever comes first.

3 year 

1 year

Panasonic Canada Inc. (also known as PCI) warrants this product to be free of 
defects in material and workmanship under normal use during the applicable 
warranty coverage period described below. PCI agrees to repair, or at its option, 
exchange, any part that becomes defective. However, the product must be 
purchased and serviced in Canada. The product or part that shows evidence of 
defect must be delivered prepaid or carried in to an authorized Panasonic Broadcast 
Service Center. This warranty does not cover shipping costs. 

The warranty coverage period is one year for both parts and labour beginning with 
the date of original end user purchase, subject to the exceptions as stated below. 
Repaired or replacement parts supplied during the warranty coverage period carry 
the unexpired portion of the original warranty coverage period. Proof of product 
purchase is a condition of warranty service. The owner must produce the product 
purchase receipt or other satisfactory evidence of date of original purchase.

 
This warranty does not apply to external appearance items, such as handles, knobs, 
safety windows, etc. This warranty does not apply to any part, or parts, of the 
product, installed, altered, repaired or misused in any way that, in the opinion of PCI, 
affects the reliability of or detracts from the performance of the product. 

For products requiring routine preventive maintenance, that maintenance must be 
performed in order to maintain warranty coverage. 

Serial numbers that have been altered, defaced or removed void this warranty. This 
warranty does not cover replacements or repairs necessitated by loss or damage 
resulting from any cause beyond the control of PCI. 

Marking or retained images (sometimes called “burn-in”) resulting from the display of 
fixed images on video display products are not defects and are not covered under 
this warranty.

In certain instances, some jurisdictions do not allow the exclusion or limitation of 
incidental or consequential damages, or the exclusion of implied warranties, so the 
above limitations and exclusions may not be applicable.

Warranty Service
If the product needs to be shipped for service, carefully pack (preferably in the 
original carton) and enclose a letter, detailing the complaint. Send prepaid and 
adequately insured to the local authorized Panasonic Service Centre in your 
area or to Panasonic Technical Support and Product Services Department, 5770 
Ambler Drive, Mississauga, Ontario, L4W 2T3. Shipping to the latter location 
requires a return authorization before shipment. No liability is assumed for loss 
or damage to the product while in transit.

• Dust, smoke, rental/staging environment and twenty-four/seven operation, 

dramatically decreases the interval between performances of routine preventive 
maintenance required to maintain this warranty coverage.