Western Digital wdbacg0020hch User Guide

INTRODUCTION TO MY BOOK LIVE DASHBOARD

 58

MY BOOK LIVE
USER MANUAL

Sending Customer Support Your Log Files

If you have a problem with the My Book Live drive, complete the online form on the 
Support page to generate a log and send it to WD’s Customer Support team. 
Another option is to manually generate a system log and save or e-mail it.

„

To run a system report and send it to WD Customer Support automatically, 
click the

 

Request Support button.

„

Click the Privacy Policy

link to review WD’s privacy policy.

„

To run and save a system report manually, click the Create & Save button. 
Then save it to your computer. If desired, e-mail it to WD Customer Support.

Obtaining Other Support

„

To obtain the most recently updated user manual, click the Product 
Documentation link.

„

To see answers to frequently asked questions and troubleshooting 
instructions, click the FAQs link.

„

To participate in a forum about the My Book Live, click the Forum link.

„

To see WD phone numbers and other contact information, click the Contact 
Info link.

The next few chapters step you through the procedures for using My Book Live 
Dashboard. The following table provides shortcuts to instructions for some common 
tasks.

Request assistance from Customer Support

Set up the drive on your network

Configure settings

Create users

Change a user’s password

Create shares

Access private shares

Enable or disable media servers

Enable or disable MioNet remote access

Share photos using WD Photos mobile app

Reset My Book Live to factory default settings

Update My Book Live Dashboard firmware

View a list of backups and delete backups

Shut down or reboot the My Book Live