3com nj225 User Guide
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Obtaining Support
3Com provides easy access to technical support information through a variety of services.
This appendix describes these services.
This appendix describes these services.
Information contained in this appendix is correct at time of publication. For the most
recent information, 3Com recommends that you access the 3Com Corporation World
Wide Web site.
recent information, 3Com recommends that you access the 3Com Corporation World
Wide Web site.
Register Your Product to Gain Service Benefits
To take advantage of warranty and other service benefits, you must first register your
product at
product at
http://eSupport.3com.com/
3Com eSupport services are based on accounts that you create or have authorization to
access. First time users must apply for a user name and password that provides access to a
number of eSupport features including Product Registration, Repair Services, and Service
Request.
access. First time users must apply for a user name and password that provides access to a
number of eSupport features including Product Registration, Repair Services, and Service
Request.
Purchase Value-Added Services
To enhance response times or extend warranty benefits, contact 3Com or your authorized
3Com reseller. Value-added services can include 24x7 telephone technical support,
software upgrades, onsite assistance or advance hardware replacement. Experienced
engineers are available to manage your installation with minimal disruption to your
network. Expert assessment and implementation services are offered to fill resource gaps
and ensure the success of your networking projects. More information on 3Com
Extended Warranty and Professional Services is available at http://www.3com.com/
3Com reseller. Value-added services can include 24x7 telephone technical support,
software upgrades, onsite assistance or advance hardware replacement. Experienced
engineers are available to manage your installation with minimal disruption to your
network. Expert assessment and implementation services are offered to fill resource gaps
and ensure the success of your networking projects. More information on 3Com
Extended Warranty and Professional Services is available at http://www.3com.com/
Where To Go For Help
Contact your authorized 3Com reseller or 3Com for additional product and support
information. You will find support tools posted on the 3Com web site at www.3com.com
information. You will find support tools posted on the 3Com web site at www.3com.com
Troubleshoot Online
3Com Knowledgebase helps you troubleshoot 3Com products. This query-based
interactive tool is located at http://knowledgebase.3com.com/ and contains thousands of
technical solutions written by 3Com support engineers.
interactive tool is located at http://knowledgebase.3com.com/ and contains thousands of
technical solutions written by 3Com support engineers.
Connection Assistant helps you install, configure and troubleshoot 3Com desktop and
server NICs, wireless cards and Bluetooth devices. This diagnostic software is located at
http://www.3com.com/prodforms/software/connection_assistant/ca_thankyou.html
server NICs, wireless cards and Bluetooth devices. This diagnostic software is located at
http://www.3com.com/prodforms/software/connection_assistant/ca_thankyou.html
Access Software Downloads
Software Updates are the bug fix / maintenance releases for the version of software
initially purchased with the product. In order to access these Software Updates you must
first register your product on the 3Com web site at http://eSupport.3com.com/. First time
initially purchased with the product. In order to access these Software Updates you must
first register your product on the 3Com web site at http://eSupport.3com.com/. First time