Xerox 162 User Guide
DocuMate 162 Scanner User’s Guide
75
Maintenance
Status Light Troubleshooting Codes
The status light indicates the current state of the scanner. A blue status
light indicates the normal state of the scanner. A red status light indicates
that there is a hardware issue. Descriptions of the most common patterns
are listed below.
light indicates the normal state of the scanner. A red status light indicates
that there is a hardware issue. Descriptions of the most common patterns
are listed below.
Normal Operation
•
Blinking blue: indicates the scanner is waking up from power saving
and preparing to scan.
and preparing to scan.
•
Steady blue: indicates the scanner is ready to scan.
•
Steady red: indicates the scanner is busy.
Error Codes
If your scanner experiences hardware problems, the status light will blink
red, and the LED flashes an “E” and then the error code number.
red, and the LED flashes an “E” and then the error code number.
In all cases you should turn off your scanner and check your scanner
setup. Open the scanner and make sure your input tray is fully seated in
the scanner casing, make sure your ADF pad is securely snapped in
place, verify the connections to the PC and wall.
setup. Open the scanner and make sure your input tray is fully seated in
the scanner casing, make sure your ADF pad is securely snapped in
place, verify the connections to the PC and wall.
The LED blinks back and forth
between “E” and the error code
number (such as 8).
between “E” and the error code
number (such as 8).
The red light flashes the
number of times as the error
code (8 in this example).
number of times as the error
code (8 in this example).
Error
Code
Code
Problem Description
Solution
0
The scanner is not
communicating with the
computer.
communicating with the
computer.
Make sure the USB cable is plugged in. If the USB cable is plugged into
a hub or keyboard, try plugging it directly into the back of the computer.
Try a different USB port on the computer or a different USB cable.
a hub or keyboard, try plugging it directly into the back of the computer.
Try a different USB port on the computer or a different USB cable.
4 or 5
The scanner lamp is
either turned off or the
lamp has not warmed up
enough to initiate
scanning.
either turned off or the
lamp has not warmed up
enough to initiate
scanning.
In the One Touch hardware properties turn the scanner lamp on. See
page 58 for instructions. If the lamp is already on, turn the lamp off then
on again. If the problem persists and your scanner’s power is plugged
into a surge protector or UPS battery backup, try plugging the scanner
power directly into a wall outlet.
page 58 for instructions. If the lamp is already on, turn the lamp off then
on again. If the problem persists and your scanner’s power is plugged
into a surge protector or UPS battery backup, try plugging the scanner
power directly into a wall outlet.
6
The scanner is open.
Make sure the scanner lid is fully closed after performing maintenance
on the scanner or removing a jammed page.
on the scanner or removing a jammed page.
7 or 8
The paper input tray is
not fully seated into the
scanner casing.
not fully seated into the
scanner casing.
Open the scanner and take off the input tray. Place the input tray back
into the scanner and press it back until it snaps into place. See page 5
for instructions to install the tray.
into the scanner and press it back until it snaps into place. See page 5
for instructions to install the tray.
9
Paper jam
Open the ADF cover and remove the jammed page.
All
Other
Codes
An internal part in the
scanner may have
malfunctioned.
scanner may have
malfunctioned.
Re-boot your computer. If the problem persists, contact Xerox Technical
Support.
Support.