Xerox 123 Reference Guide

When a fault occurs, the touch screen displays a message on how to clear the fault.
Some faults indicate customer maintenance, while others require the attention of the 
Key Operator and/or System Administrator. A table listing fault codes and their 
corresponding corrective actions is listed in the User Guide on the Documentation CD-
ROM or on the website:www.office.xerox.com/support.

Various situations can affect the quality of the output. Check the following conditions to 
ensure optimum copy performance. If you still cannot resolve the problem, contact the 
Key Operator.

• Do not locate the machine in direct sunlight or near a radiator.

• Follow regular maintenance schedules for cleaning areas, such as the document 

glass, CVT glass and output trays. For more information, refer to the Job Status 
chapter in the User Guide.

For additional help. If you need any additional help on using your CopyCentre copier or 
WorkCentre copier/printer, you can:

1) Refer to this User Guide

2) Contact the Key Operator

3) Visit our Customer Web Site at www.xerox.com or contact the Xerox Welcome 

Center.

Please have your serial number at hand when contacting Xerox.
The Welcome Center will want to know the following information: The nature of the 
problem, the serial number of the machine, the fault code (if any), as well as the name 
and location of your company. Follow the steps below to look up the serial number of 
the machine.