Xerox 123 User Manual

Various situations can affect the quality of the output. Check the following conditions to 
ensure optimum copy performance. If you still cannot resolve the problem, contact the 
Key Operator.

• Do not locate the machine in direct sunlight or near a radiator.

• Follow regular maintenance schedules for cleaning areas, such as the document 

glass, CVT glass and output trays. Refer to Cleaning the Machine in the 
Maintenance chapter on page 305.

For additional help. If you need any additional help on using your CopyCentre copier or 
WorkCentre copier/printer, you can:

1) Refer to this User Guide

2) Contact the Key Operator

3) Visit our Customer Web Site at www.xerox.com or contact the Xerox Welcome 

Center.

Please have your serial number at hand when contacting Xerox.
The Welcome Center will want to know the following information: The nature of the 
problem, the serial number of the machine, the fault code (if any), as well as the name 
and location of your company. Follow the steps below to look up the serial number of 
the machine.

Press the <Machine Status> 
button on the control panel.

Select [Machine Information] on 
the [Machine Status] screen.

<Machine Status> button