Xerox N2825 User Manual
NetWare Troubleshooting
3-6 ❖
DocuPrint Technical Information Guide
NetWare
Troubleshooting
Quick Check
1
Verify that the printer is plugged in, turned on, and
connected to an active network.
connected to an active network.
If you use the Xerox CentreDirect External Print
Server (External Ethernet Adapter) to connect
your printer to the network, ensure that it is
plugged in and connected to the printer’s parallel
port.
Server (External Ethernet Adapter) to connect
your printer to the network, ensure that it is
plugged in and connected to the printer’s parallel
port.
2
Verify that the printer is receiving network traffic by
monitoring the LEDs on the back of the printer or on the
External Ethernet Adapter. When the printer is connected
to a functioning network receiving traffic, its link LED will
be green, and its orange traffic LED will be flashing
rapidly.
monitoring the LEDs on the back of the printer or on the
External Ethernet Adapter. When the printer is connected
to a functioning network receiving traffic, its link LED will
be green, and its orange traffic LED will be flashing
rapidly.
3
Verify that the client is logged into the network and
printing to the correct print queue. Also verify that the
user has access to the DocuPrint printer queue.
printing to the correct print queue. Also verify that the
user has access to the DocuPrint printer queue.
4
Verify that the DocuPrint NetWare print queue exists, is
accepting jobs, and has a Print Server attached. If not, try
using Setup Wizard in CentreWare DP to reconfigure the
print queue.
accepting jobs, and has a Print Server attached. If not, try
using Setup Wizard in CentreWare DP to reconfigure the
print queue.
5
Print out a Configuration Sheet. Verify that Printer Server
is enabled. Try setting the frame type to the frame type
your NetWare Server is using.
is enabled. Try setting the frame type to the frame type
your NetWare Server is using.
To determine your NetWare IPX frame type, type
config at the Novell console screen. On networks
using multiple IPX frame types, it is CRITICAL
that the frame type be set correctly.
config at the Novell console screen. On networks
using multiple IPX frame types, it is CRITICAL
that the frame type be set correctly.
6
Verify that the Primary Server is set. (Primary Server
should have been set during initial queue setup and
installed using CentreWare DP.) If it is not set, use
CentreWare DP to set it and reset the printer.
should have been set during initial queue setup and
installed using CentreWare DP.) If it is not set, use
CentreWare DP to set it and reset the printer.
Setting the Primary Server is extremely important
on large networks.
on large networks.
7
If the above quick checks fail to fix the printing problem,
Contact Xerox Customer Service.
Contact Xerox Customer Service.