Xerox 3400 Reference Guide

Troubleshooting Printing Problems

For more information, access the troubleshooting knowledge base at

For general things to check and information about the indicator lights on the control panel, 
refer to the Phaser 3400 Personal Laser Printer User Guide on the printer CD-ROM.

The printer name does not appear in the Chooser (Macintosh only)

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Make sure that the printer is powered on. 

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Make sure that the printer cable is connected properly.

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If the printer is connected through Ethernet, check that the Appletalk control panel is 
set to Ethernet.

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If the printer is connected with a USB cable, it will not show up in the Chooser. To set 
up the printer using USB, you must use the Desktop Printer Utility to create a desktop 
printer. Refer to the Phaser 3400 Personal Laser Printer User Guide for more 

information about Setting up the printer when using a USB cable.

The printer prints an error sheet

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Make sure that the printer cable is connected properly.

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Try printing a simple document that doesn’t contain graphics. If that document prints 
fine, the incomplete job either contains a corrupt graphic or is too complex.

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The printer may have run out of memory for that job:

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Reduce the complexity of the print job.

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Do not send the entire job to the printer at once. Print it in sections instead, such 
as pages 1-5, pages 6-10, etc.

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Reduce the print resolution, such as from 1200 dpi to 600 dpi.

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Add additional memory.

The printer prints an error sheet stating that the job contains binary data

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Since the pure binary data option is not set by default in the PostScript driver, you 
must set this option in the PostScript printer driver’s properties. Click the Advanced 
button and check the box next to Pure Binary Data.