Xerox 850 Installation Instruction

Troubleshooting

If the printer is not in the Chooser, use the following troubleshooting procedure.

Check that the Configuration Page shows a printer name, a node number, and a zone.  

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If there is no node number, verify that the printer is properly cabled to the 
network.  Test the cable segment by plugging in a new cable segment or using the 
cable segment of a printer that is in the Chooser.

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If your network uses zones, and there is no zone name on the Configuration Page, 
or if the Configuration Page shows the wrong zone, see Changing the printer’s 
EtherTalk/TokenTalk zone (optional) on page 30.        

If the Configuration Page shows the correct printer name, node number, and zone, 
and the printer is still not visible in the Chooser, check the following items:

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If there is a Novell NetWare server on the network, verify that the NetWare server 
has been configured for AppleTalk Phase 2 routing and addressing.

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If there is a Windows NT server on the network, verify that the printer has not 
been captured by a Windows NT machine.

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If the printer continually reboots when connected to the network, it is possible 
that a router is broadcasting a zone of *, which is an invalid zone. 

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If using QuickDraw GX, the GX drivers must be installed. If you don't use 
QuickDraw GX, disable the QuickDraw GX, QuickDraw Helper, and ColorSync 
extensions.

The printer cannot create a zone; it must already exist.