Xerox 6128MFP User Guide

If the fax cannot be sent correctly, refer to the following table, and then perform the 
indicated operation. If the fax still cannot be sent correctly, even after performing the 
described operations, refer to the Xerox Support website, 

.

This section includes:

•

•

Symptom

Cause

Solution

The document is not scanned.

The document is too thick, too 
thin, or too small.

Use the original glass to send 
the fax.

The document is scanned at 
an angle.

The document guides are not 
adjusted to the width of 
the document.

Slide the document guides to fit the 
width of the document.

The fax received by the recipient 
is blurry.

The document is 
incorrectly positioned.

Position the document correctly.

The glass is dirty.

Clean the original glass.

The text in the document is 
written too faint.

Adjust the resolution.

There may be a problem with 
the telephone connection.

Check the telephone line, and then 
try sending the fax again.

There may be a problem with 
the recipient’s fax machine.

Make a copy to check that this 
machine is operating correctly, and 
then, if the copy was printed 
correctly, have the recipient check 
the condition of their fax machine.

The fax received by the recipient 
is blank.

The document was sent with 
the front side facing down 
(when the ADF is used).

Load the document to be faxed 
facing up.