Xerox pe16 User Manual

T

ROUBLESHOOTING

8.15

The machine 
does not print.

The machine is not 
receiving power.

Check the power cord connections. Check 
the power switch and the power source.

The machine is not 
selected as the default 
printer.

Select Xerox WorkCentre PE16 as your 
default printer in your Windows.

Check the machine for 
the following:

• The front or rear cover is not closed.
• Paper is jammed.
• No paper is loaded.
• The toner cartridge is not installed.

If a printer system error occurs, contact 
your service representative.

The connection cable 
between the computer 
and the machine is not 
connected properly.

Disconnect the printer cable and reconnect 
it.

The connection cable 
between the computer 
and the machine is 
defective.

If possible, attach the cable to another 
computer that is working properly and print 
a job. You can also try using a different 
printer cable.

The port setting is 
incorrect.

Check the Windows printer setting to make 
sure that the print job is sent to the correct 
port, for example, LPT1. If the computer 
has more than one port, make sure that the 
machine is attached to the correct one.

The machine may be 
configured incorrectly. 

Check the printer properties to ensure that 
all of the print settings are correct. 

The printer driver may 
be incorrectly installed.

Remove the printer driver and then reinstall 
it. 

The machine is 
malfunctioning.

Check the display message on the control 
panel to see if the machine is indicating a 
system error.

The machine 
selects print 
materials from 
the wrong 
paper source.

The paper source 
selection in the printer 
properties may be 
incorrect.

For many software applications, the paper 
source selection is found under the 

tab within the printer properties. Select the 
correct paper source. See page 5.8.