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Xerox XK25C User Guide

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Troubleshooting
67
Print Quality Problems 
(continued)
Symptom
Cause and Solution
Color print quality is
poor.
n
Ensure that you are using the correct
type of paper. See Section 1 Getting
Started/Paper Guidelines.
n
Ensure that the Media/Paper Type
setting in the print driver is correct for the
type of paper loaded.
n
Change the Print Quality setting in the
print driver to High or Normal
Printer power is on, but
nothing prints.
n
The printer is improperly connected to
the computer. Make sure the printer
cable is firmly connected to the printer
and the computer.
n
Make sure the printer cable is correct.
See Section 1 Getting Started/Setup.
n
Bad printer cable or computer port. Try
another cable. See Section 1 Getting
Started/Setup.
n
Make sure your application has the
WorkCentre selected as the default
printer.
Printer seems to be
printing, but no
characters are printing.
n
Check the print cartridge.  Tape may be
covering the ink nozzles of the print
cartridge.
n
The print cartridge may be out of ink.
Replace with a new one.   See Section 5
Maintenance/Replacing the Ink Cartridge.
The PC Control Program Status Monitor
shows the amount of ink left in the
cartridge.
n
Clean the cartridge carrier contacts. See
Section 5 Maintenance/Cleaning Carrier
Contacts.
Ä