Samsung NX10 User Guide
11
Before contacting a service center
If you are having trouble with your camera, try these troubleshooting procedures before contacting a service
center. If you have attempted the troubleshooting solution and are still having problems with your device, contact
your local dealer or service center.
center. If you have attempted the troubleshooting solution and are still having problems with your device, contact
your local dealer or service center.
Situation
Suggested remedies
Cannot turn on the camera
Make sure that the battery is inserted.
Make sure that the battery is inserted correctly.
Charge the battery.
Make sure that the battery is inserted correctly.
Charge the battery.
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The power turns off suddenly
Charge the battery.
Your camera may be in Power save mode. (p. 104)
The power automatically turns off to preven the camera from malfunctoning in the case
Your camera may be in Power save mode. (p. 104)
The power automatically turns off to preven the camera from malfunctoning in the case
that the unit overheats.
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The camera is losing battery
power quickly
The battery may lose power more quickly in low temperatures (below 0° C). Keep the
battery warm by putting it into your pocket.
Using the flash or recording videos depletes the battery quickly. Recharge if needed.
Batteries are consumable parts that must be replaced over time. Get a new battery if
Using the flash or recording videos depletes the battery quickly. Recharge if needed.
Batteries are consumable parts that must be replaced over time. Get a new battery if
the battery life is diminishing quickly.
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Cannot take photos
There is no space on the memory card. Delete unnecessary files or insert a new card.
Format the memory card. (p. 103)
The memory card is defective. Get a new memory card.
The memory card is locked. Unlock the card. (p. 109)
Make sure that the camera is switched on.
Charge the battery.
Make sure that the batte ry is inserted correctly.
When the AF Priority function is used, you cannot take a picture without adjusting
Format the memory card. (p. 103)
The memory card is defective. Get a new memory card.
The memory card is locked. Unlock the card. (p. 109)
Make sure that the camera is switched on.
Charge the battery.
Make sure that the batte ry is inserted correctly.
When the AF Priority function is used, you cannot take a picture without adjusting
the correct focus on the subject. Disable the AF Priority function, or se t the focus
accurately.
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The camera freezes
Remove the battery and insert it again.
The flash does not work
The flash option may be set to Off. (p. 54)
You cannot use the flash in the mode, or some
You cannot use the flash in the mode, or some
modes.
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The flash fires unexpectedly
The flash may fire due to static electricity.
This is not a malfunction of the camera.