Samsung PL120 User Manual

Page of 127
Appendixes
  110
Before contacting a service center
If you are having trouble with your camera, try these troubleshooting procedures before you contact a service center. If you have attempted 
the suggested remedy and are still having problems with your device, contact your local dealer or service center.
When you leave your camera at a service center, be sure to also leave the other components that may have contributed to the malfunction, such as the memory card and battery.
Situation
Suggested remedies
Cannot capture photos
• 
There is no space on the memory card. 
Delete unnecessary files or insert a new 
card.
• 
Format the memory card. 
• 
The memory card is defective. Get a new 
memory card.
• 
Make sure that the camera is switched 
on.
• 
Charge the battery.
• 
Make sure that the battery is inserted 
correctly.
The camera freezes
Remove the battery and insert it again.
The camera heats up
While you use the camera, it may heat up. 
This is normal and should not affect your 
camera’s lifespan or performance.
The flash does not 
work
• 
The flash option may be set to off. (p. 51)
• 
You cannot use the flash in some modes.
Situation
Suggested remedies
Cannot turn on the 
camera
• 
Ensure that the battery is inserted.
• 
Ensure that the battery is inserted 
correctly. (p. 16)
• 
Charge the battery.
The power turns off 
suddenly
• 
Charge the battery.
• 
Your camera may be in Power save 
mode. (p. 97)
• 
The camera may turn off to prevent the 
memory card from being damaged due 
to an impact. Turn on your camera again.
The camera is losing 
battery power quickly
• 
The battery may lose power more quickly 
in low temperatures (below 0 °C/32 ºF). 
Keep the battery warm by putting it into 
your pocket.
• 
Using the flash or recording videos 
depletes the battery quickly. Recharge 
if needed.
• 
Batteries are consumable parts that must 
be replaced over time. Get a new battery 
if the battery life is diminishing quickly.