BlackBerry 9850 User Guide

• If your smartphone doesn't detect the Bluetooth enabled device that you want to pair with, try making your smartphone

discoverable for a short period of time. Many car kits need to discover your smartphone rather than your smartphone
discovering the car kit. On the home screen, click the connections area at the top of the screen, or click the Manage
Connections icon. Click Networks and Connections > Bluetooth Connections. Click Add New Device. Click Listen.
Bluetooth enabled devices can detect your smartphone for 2 minutes.

• Turn off encryption for Bluetooth connections between your smartphone and the Bluetooth enabled device. On the home

screen, click the connections area at the top of the screen, or click the Manage Connections icon. Click Networks and
Connections > Bluetooth Connections. Highlight a Bluetooth enabled device. Press the 

 > Devices Properties. Clear

the Encryption checkbox. Press the 

 key > Save.

Try the following actions:

• Verify that Bluetooth® technology is turned on.
• Verify that you added Bluetooth enabled devices to the paired Bluetooth enabled devices list.

If you can't type a passkey on a Bluetooth® enabled device, the passkey might already be defined.
On your BlackBerry® smartphone, in the Enter passkey for <device name> field, try typing 0000.

Try the following actions:

• Verify that your car kit is using the latest software version available. For more information about your Bluetooth® enabled

car kit's software version, see the documentation that came with your car kit.

• Move your BlackBerry® smartphone to another location in your vehicle or turn your smartphone to face another direction.

The location of your BlackBerry smartphone's Bluetooth antenna in relation to your car kit's Bluetooth antenna may affect
the Bluetooth connection.

Try the following:

• Verify that Bluetooth® technology is turned on.

User Guide

Bluetooth technology

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