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Avaya EU24 User Manual

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About the EU24/EU24BL Expansion Module
10 EU24/EU24BL Expansion Module User Guide
 
Understanding Call Appearance/Feature Button Status 
Icons
When a call arrives for a call appearance on the EU24/EU24BL Expansion Module, the bell icon 
blinks on the corresponding call appearance. To answer the call, press the button associated 
with the call appearance. 
The icons displayed on the call appearance allow you to determine the status, for example, on 
Hold, of each call on the EU24/EU24BL Expansion Module. 
 contains an explanation of 
these icons.
Table 1: EU24/EU24BL Status Icons 
Icon Condition
Definition
None 
Idle
The call appearance line is available, or the feature is off.
Ringing
An incoming call is waiting to be answered.
Active
The call you are currently handling.
On hold
A call currently on hold.
On soft hold
A call put on hold during a transfer or conference.
Feature/Line active
Button on left side of the display currently is enabled.
Feature/Line active
Button on right side of the display currently is enabled.
Feature pending
Your request is being processed but is not immediately 
available.
Feature status
The Call Center Q Time feature uses this icon.
Feature status
The Call Center Aux Work feature uses this icon.
Feature status 
The Call Center Service Observing feature uses this icon.