Epson DFX-9000 User Guide
28 SUPPLEMENT TO THE LIMITED WARRANTY
SUPPLEMENT TO THE LIMITED WARRANTY
How to Receive On-site Warranty Service on Your Epson DFX Series Printer
Where available and at Epson’s option, Epson America, Inc. (“Epson”) will make available on-site
limited warranty service on this Epson printer to supplement the limited warranty service already
available to you through Epson authorized service providers. This supplement provides you with
additional information about Epson’s on-site service.
limited warranty service on this Epson printer to supplement the limited warranty service already
available to you through Epson authorized service providers. This supplement provides you with
additional information about Epson’s on-site service.
What is Covered Under the On-site Program: The terms of the Epson Limited Warranty apply.
On-site limited warranty coverage, where available, applies for a period of one year from the date of
original purchase when authorized by Epson. On-site limited warranty service will be generally
available within a 50-mile radius of the Epson authorized on-site Epson Customer Care Center or
other Epson authorized service provider closest to you.
On-site limited warranty coverage, where available, applies for a period of one year from the date of
original purchase when authorized by Epson. On-site limited warranty service will be generally
available within a 50-mile radius of the Epson authorized on-site Epson Customer Care Center or
other Epson authorized service provider closest to you.
How to Receive On-site Repair Service: If the reseller who supplied your Epson printer has not
arranged to provide you with on-site warranty service, you may find another Epson Authorized Service
Center nearest you by visiting http://support.epson.com. Please be ready to provide the on-site service
provider with your name, unit serial number and the exact location of your Epson printer, specifying
whether that location is a business or residence. NOTE: If the location where on-site is to be performed
is a residence, an adult MUST be home and present at all times for the service technician to enter and
perform service.
arranged to provide you with on-site warranty service, you may find another Epson Authorized Service
Center nearest you by visiting http://support.epson.com. Please be ready to provide the on-site service
provider with your name, unit serial number and the exact location of your Epson printer, specifying
whether that location is a business or residence. NOTE: If the location where on-site is to be performed
is a residence, an adult MUST be home and present at all times for the service technician to enter and
perform service.
When on-site is authorized, a service technician will normally be dispatched to your location by the
next business day following your request for on-site warranty service. If your location is more than 50
miles from an authorized on-site service provider, you may be asked to pay a travel charge directly to
the on-site warranty service provider. Service hours may vary by provider, but generally fall within
normal business hours, Monday through Friday, holidays excluded. Please sign the service form
provided by the service technician upon completion of the service.
next business day following your request for on-site warranty service. If your location is more than 50
miles from an authorized on-site service provider, you may be asked to pay a travel charge directly to
the on-site warranty service provider. Service hours may vary by provider, but generally fall within
normal business hours, Monday through Friday, holidays excluded. Please sign the service form
provided by the service technician upon completion of the service.
In order to provide on-site service, the technician must have full access to your Epson printer, as well as
to working space, electricity and a local telephone line. If the service technician cannot verify or
reproduce a warranty problem or encounters a problem which is not covered by the terms of Epson’s
Limited Warranty, you may be responsible for the service provider’s trip charges as well as for any non-
warranty service provided.
to working space, electricity and a local telephone line. If the service technician cannot verify or
reproduce a warranty problem or encounters a problem which is not covered by the terms of Epson’s
Limited Warranty, you may be responsible for the service provider’s trip charges as well as for any non-
warranty service provided.
Limitations to On-site Service Coverage: Preventive maintenance, installation, de-installation,
relocation, and operating supplies are not included. Epson is not liable for any failure or delay in service
performance due to any cause beyond its control. This on-site service program extends only to the
Epson printer and does not extend to any other products, peripherals, devices or add-ons, whether or
not manufactured or sold by Epson. On-site service is subject to the same limitations and exclusions
under the terms of the Epson Limited Warranty.
relocation, and operating supplies are not included. Epson is not liable for any failure or delay in service
performance due to any cause beyond its control. This on-site service program extends only to the
Epson printer and does not extend to any other products, peripherals, devices or add-ons, whether or
not manufactured or sold by Epson. On-site service is subject to the same limitations and exclusions
under the terms of the Epson Limited Warranty.
To find the Epson Authorized Reseller nearest you, visit our website at: http://www.epson.com.
To find the Epson Customer Care Center nearest you, visit http://support.epson.com.
You can also write to:
Epson America, Inc., P.O. Box 93012, Long Beach, CA 90809-3012
Copyright Information
All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise,
without the prior written permission of Seiko Epson Corporation. The information contained herein is
designed only for use with this Epson printer. Epson is not responsible for any use of this information
as applied to other printers.
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise,
without the prior written permission of Seiko Epson Corporation. The information contained herein is
designed only for use with this Epson printer. Epson is not responsible for any use of this information
as applied to other printers.
Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third
parties for damages, losses, costs, or expenses incurred by the purchaser or third parties as a result of:
accident, misuse, or abuse of this product or unauthorized modifications, repairs, or alterations to this
product, or (excluding the U.S.) failure to strictly comply with Seiko Epson Corporation’s operating and
maintenance instructions.
parties for damages, losses, costs, or expenses incurred by the purchaser or third parties as a result of:
accident, misuse, or abuse of this product or unauthorized modifications, repairs, or alterations to this
product, or (excluding the U.S.) failure to strictly comply with Seiko Epson Corporation’s operating and
maintenance instructions.
Seiko Epson Corporation shall not be liable for any damages or problems arising from the use of any
options or any consumable products other than those designated as Original Epson Products or Epson
Approved Products by Seiko Epson Corporation.
options or any consumable products other than those designated as Original Epson Products or Epson
Approved Products by Seiko Epson Corporation.
Epson and Epson ESC/P are registered trademarks of Seiko Epson Corporation.
Epson Store, Epson Connection, and SoundAdvice are service marks of Epson America, Inc.
General Notice: Other product names used herein are for identification purposes only and may be
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© 2006 Epson America, Inc. 8/06
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