Gateway 13-inch User Guide

Chapter 4: Maintenance and Troubleshooting

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You can see a picture but you cannot hear sound

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Make sure that the volume is not turned down.

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Make sure that the sound is not muted.

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Make sure that your audio input source cables are connected securely and
correctly.

The LCD TV has pixels that are always bright, dark, or colored

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Your LCD TV is manufactured using an extremely high level of precision
technology. However, sometimes some pixels of your LCD TV may not
display correctly. Pixel defects within industry specifications are inherent
to this type of product and do not constitute a defective product.

You see “noise” or “trash” on the screen

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When your LCD TV’s digital capabilities exceed a digital broadcast signal,
the signal is up-converted (increased) to match your LCD TV’s display
capabilities. Up-converting can cause noise or trash.

Screen brightness is diminished

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Video display devices experience degradation of brightness over the life of
the device. Normal brightness degradation is not covered by your warranty.

Telephone support

If this troubleshooting information does not resolve your problem or if you
have other questions relating to your LCD TV, call our Service Center at
888-737-MyGW (6949).

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