Gateway 4012gz Reference Guide

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CHAPTER 7: Maintaining Your Notebook
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If only one or two items of software or hardware have 
stopped working correctly, the problem may be solved 
by re-installing the software or the hardware drivers. To 
recover software and drivers that were pre-installed at 
the factory, see 
. For instructions on reinstalling 
software and drivers that were not pre-installed, see 
that product’s documentation or support Web site.
If re-installing software or drivers does not help, then the 
problem may be solved by returning your system to a 
previous state when everything was working correctly. 
For instructions, see 
.
If nothing else has solved the problem and you want to 
return your system to factory condition, see 
.
If you upgrade or exchange your hard drive or if your hard 
drive is completely erased or corrupted, your only option for 
system recovery may be to reinstall Windows from the 
Windows DVD, then recover your pre-installed software and 
device drivers using recovery discs that you created.
To re-install Windows using the Windows DVD, see 
.
To re-install your pre-installed software and device 
drivers using recovery discs, see 
.
Recovering pre-installed software and drivers
You can perform a partial recovery by recovering the software 
and device drivers that were pre-installed at the factory. If you 
need to recover software that did not come pre-installed on 
your system, you need to follow that software’s installation 
instructions.
You can recover pre-installed software and drivers from a set 
of recovery discs (you must create the discs) or by using 
Gateway Recovery Center.