Gateway 300x User Guide

www.gateway.com

Chapter 6: Troubleshooting

While troubleshooting your computer, follow these safety guidelines:

■

Never remove your computer case cover while your computer is turned on and while 
the modem cable and the power cord are connected.

■

Make sure that you are correctly grounded before accessing internal components. For 
more information about preventing damage from static electricity, see “First steps” 
on page 60.

If you have problems with your computer, try these things first:

■

Make sure that the AC power adapter is connected to your computer and an AC outlet 
and that the AC outlet is supplying power.

■

If you use a power strip or surge protector, make sure that it is turned on.

■

If a peripheral device (such as a keyboard or mouse) does not work, make sure that 
all connections are secure.

■

Make sure that your hard drive is not full.

■

If an error message appears on the screen, write down the exact message. The message 
may help Gateway Customer Care in diagnosing and fixing the problem.

■

If you added or removed peripheral devices, review the installation procedures you 
performed and make sure that you followed each instruction.

■

If an error occurs in a program, see the program’s printed documentation or the online 
help.

To avoid bodily injury, do not attempt to troubleshoot your computer 
problem if:

■

Power cords or plugs are damaged

■

Liquid has been spilled into your computer

■

Your computer was dropped

■

The case was damaged

Instead, unplug your computer and contact a qualified computer 
technician.

For more information about troubleshooting, click Start, then click 
Help and Support.

Type the keyword 

troubleshooting in the Search box 

, then click the arrow.