Gateway 706ge User Guide

www.gateway.com

Troubleshooting

■

Make sure that the modem cable is plugged into the modem jack and not the 
Ethernet network jack. See 

 to make sure that the 

connections have been made correctly.

■

Make sure that your computer is connected to the telephone line and the telephone 
line has a dial tone.

■

Make sure that the modem cable is less than 6 feet (1.8 meters) long.

■

Remove any line splitters or surge protectors from your telephone line, then check 
for a dial tone by plugging a working telephone into the telephone wall jack.

■

If you have additional telephone services such as call waiting, call messaging, or 
voice mail, make sure that all messages are cleared and call waiting is disabled 
before using the modem. Contact your telephone service to get the correct code 
to temporarily disable the service. Also make sure that the modem dialing 
properties are set correctly.

Click 

, then click 

. The Control Panel window opens. If your 

Control Panel is in Category View, click 

.

Click/Double-click the 

 icon, then click the 

 

tab.

Click the location from which you are dialing, then click 

.

Make sure that all settings are correct.

For more information about dialing properties, click Start, then click 
Help and Support. Type the keyword 

 in the Search box 

, then click the arrow.