Gateway dx4300 User Guide

Page of 82
CHAPTER 4: Troubleshooting
42
The mouse works erratically
Clean the mouse by wiping the bottom with a 
clean, damp cloth. Make sure that the optical 
sensor is clean and free of debris.
You may be using the mouse on a transparent, 
reflective, metallic, or glossy surface. Your mouse 
uses optical sensors that do not work correctly on 
these surfaces. Use a mouse pad or a surface with 
a non-glossy texture, such as fabric.
The mouse pad may have a printed or fabric 
pattern on it that interferes with your mouse. 
Use a different mouse pad.
Keyboard
The keyboard does not work
Make sure that the keyboard cable is plugged in 
correctly.
Clean the keyboard by using an aerosol can of air 
with a narrow, straw-like extension to remove 
dust and lint trapped under the keys.
Try a keyboard that you know works to make 
sure that the keyboard port works.
Liquid spilled in the keyboard
Turn off your computer and unplug the 
keyboard. Wipe off the keyboard, turn the 
keyboard upside down to drain any remaining 
liquid, then blow the inside dry with a can of 
compressed air. Let the keyboard dry for several 
hours before using it again. If the keyboard does 
not work after it dries, you may need to 
replace it.