Gateway dx4300 User Guide

You get a “Download Error” message when Media

Center tries to update the Program Guide

•

You must be connected to the Internet to update

the Program Guide. Make sure that your

computer is connected to the Internet. For

information about manually updating the

Program Guide, see the Media Center online

help.

Checking for device

problems

Faulty devices or corrupt device drivers can cause a

variety of problems on your computer. Checking the

condition of system devices and the status of their

drivers can help pinpoint the problem.

To check for device problems:

1 Click (Start), type device manager, then press

NTER

Device Manager

opens.

2 Examine the list of computer device types. A

device type with problems have a yellow triangle

or red octogon indicating a problem or a failed

condition.

3 Click the + symbol to the left of the device type

to expand the list of devices. The faulty device is

marked with a yellow (problems) or red (failed)

icon.

4 To update the device driver (a common solution

to many device problems), right-click the device,

click Update Driver Software, then click Search

automatically for updated driver software and

follow the on-screen prompts.
- OR -
To check for specific problems, right-click the

device, then click Properties and examine the

information within each of the tabs. Write down

this information for future reference and

troubleshooting. It may also be useful

information to have available if you call

Customer Care.