Gateway dx4822 User Guide

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Depending on your warranty conditions, you might not be allowed to open the chassis by yourself. Please refer to 

your Warranty & Service Sheet (if supplied) before proceeding.
If you are sure you want to proceed, please first touch the ground to prevent electrostatic damages and unplug the 

power cord before opening the chassis. 

Check USB ports. 
When the USB connector on the front of the chassis is damaged (for instance when inserting a USB plug upside-

down), it can short circuit the system, thus preventing the computer from starting. 
1. To determine whether the USB connector is the root cause of the problem, disconnect the USB cable from the 

motherboard. Only do so if your warranty entitles you to and if you are an advanced user.

2. Try to restart your computer and check if it works fine. 

3. If it does, replacing the USB assembly of that particular motherboard will solve the problem entirely.

When the computer starts, it first performs a test of all system requirements. 

When the computer is functioning correctly, it emits a short beep and starts 

up. However, if the test fails, the computer may freeze when the Gateway

logo displays. 

Restart your computer
Press the ESC key to while the computer starts to display some details. 
 Set the BIOS to default settings.
Press Del when starting your computer to enter the BIOS. This controls the hardware of your computer. You 

should only enter the BIOS if you are an advanced user, or when asked to do so by a qualified technician. 
1. Select Exit in the top menu using the arrow keys or mouse (if available).

2. Select the Default Values in the menu and press Enter. Press OK to confirm. 

3. Select Save Changes and Exit and press Enter. Press OK to confirm. 

4. The computer will automatically restart. 
Try to start your computer with a different boot device.
Press  F12 when starting your computer to enter the boot menu (this feature may not be available on all 

computers). If your first boot device is HDD, change it into CD or DVD using the arrow keys and press Enter to exit. 
Disconnect or remove additional devices. 
Please read Removing additional external devices and Removing additional internal hardware on page 35. 

During the start-up process, Windows runs a number of checks. If it detects 

incorrect settings, damaged or missing software or hardware components, 

the system will likely hang. To fix this, try to restart your computer using one 

of the options below. 

Start your computer in Safe Mode to use basic files and drivers.
1. Switch your computer and monitor on.

2. When the Gateway logo appears, press F8 to access the advanced 

start-up options. 

3. Use the arrow keys to highlight Safe Mode and press Enter.