SouthWing neo-507 User Guide

16 Troubleshooting

The Headset will not turn on

·  The Headset battery may be flat. Try recharging the Headset.

Pairing is unsuccessful  

·  Try moving the phone and Headset closer together during pairing. 
·  If pairing to a phone, make sure that the mobile phone is in the correct   

Bluetooth mode and is ready to connect to a Headset.

·  Some electrical devices such as microwave ovens create a noisy electrical   

environment making it difficult for the Headset to communicate with the 
phone. Try moving away from such devices and try again.

Pairing has succeeded but calls
are not heard in the Headset

·  Make sure that your phone is switched on and ready to connect to the  

Headset. Check your phone user manual on how to do this.

My Headset stops responding
to button presses 

·  Ensure that your Headset battery is charged.
·  Try resetting your Headset according to the directions given in 'Resetting 

your Headset'.