LG E455 User Manual

88

Troubleshooting

Message

Possible causes

Possible corrective measures

Impossible to 

receive / send 

SMS & photos

Memory full

Delete some messages from your 

phone.

Files do not 

open

Unsupported file 

format

Check the supported file formats.

The screen 

does not turn 

on when I 

receive a call.

Proximity sensor 

problem

If you use a protection tape or case, 

make sure it has not covered the 

area around the proximity sensor. 

Make sure that the area around the 

proximity sensor is clean.

No sound

Vibration mode

Check the settings status in the 

sound menu to make sure you are 

not in vibration or silent mode.

Hangs up or 

freezes

Intermittent 

software problem

Try to perform a software update via 

the website.