LG E460 LG Optimus L5 II User Guide
68
Troubleshooting
Message
Possible causes
Possible corrective measures
Phone cannot be
switched on
switched on
On/Off key pressed too
briefly.
briefly.
Press the On/Off key for at least two seconds.
Battery is not charged.
Charge battery. Check the charging indicator on
the display.
the display.
Charging error
Battery is not charged.
Charge battery.
Outside temperature is too
hot or cold.
hot or cold.
Make sure phone is charging at a normal
temperature.
temperature.
Contact problem
Check the charger and its connection to the phone.
No voltage
Plug the charger into a different socket.
Charger defective
Replace the charger.
Wrong charger
Use only original LG accessories.
Number not allowed
The Fixed dialling number
function is on.
function is on.
Check the Settings menu and turn the function off.
Impossible to receive
/ send SMS & photos
/ send SMS & photos
Memory full
Delete some messages from your phone.
Files do not open
Unsupported file format
Check the supported file formats.
The screen does
not turn on when I
receive a call.
not turn on when I
receive a call.
Proximity sensor problem
If you use a protection tape or case, make sure
it has not covered the area around the proximity
sensor. Make sure that the area around the proximity
sensor is clean.
it has not covered the area around the proximity
sensor. Make sure that the area around the proximity
sensor is clean.
No sound
Vibration mode
Check the settings status in the sound menu to
make sure you are not in vibration or silent mode.
make sure you are not in vibration or silent mode.
Hangs up or freezes
Intermittent software
problem
problem
Try to perform a software update via the website.