LG BB4330A User Guide

Page of 78
Troubleshooting
62
Trouble
shoo
ting
5
Picture
Symptom 
Cause & Solution
There is no picture.
 
y Select the appropriate video input mode on the TV so the picture 
from the unit appears on the TV screen.
 
y Connect the video connection securely.
 
y Check the [HDMI Color Setting] in the [Settings] menu is set to the 
appropriate item that conforms to your video connection.
 
y Your TV may not support the resolution you have set on the player. 
Change the resolution that your TV accepts.
 
y The player’s HDMI OUT jack is connected to a DVI device that does 
not support copyright protection.
Picture noise appears
 
y You are playing a disc recorded in a colour system that is different 
from your TV.
 
y Set the resolution which your TV accepts.
Blu-ray 3D disc playback does 
not output 3D views.
 
y Connect the player to your TV with HDMI cable (Type A, High Speed 
HDMI™ Cable).
 
y Your TV may not support “HDMI 3D mandatory format”. 
 
y The [3D Mode] option in the [Settings] menu is set to [Off ].  
Set the option to [On].
Sound
Symptom 
Cause & Solution
There is no sound or the sound 
is distorted.
 
y The unit is in scan, slow motion, or pause mode.
 
y The sound volume is low.
Customer Support
You can update the Player using the latest software 
to enhance the products operation and/or add 
new features. To obtain the latest software for this 
player (if updates have been made), please visit  
http://www.lg.com or contact LG Electronics 
customer care center.
Open Source Software Notice
To obtain the corresponding source code under 
GPL, LGPL and other open source licenses, please 
visit http://opensource.lge.com. All referred license 
terms, warranty disclaimers and copyright notices 
are available to download with the source code.