Microsoft Office Communications Server 2007 R2 Standard - ExtCon, Sngl, OLP-NL, Qlfd KTA-00891 User Manual
Product codes
KTA-00891
Office Communications Server 2007 R2 Product Overview – v 2009.1.30
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Initiate calls and instant messages
from the same interface
from the same interface
The Office Communications Server 2007 R2
Attendant console combines all real-time
communications capabilities into a single
user interface, linking presence, advanced
calling features, and instant messaging. This
allows users to consider presence status
when determining who can best handle a
call; it also allows users to determine
whether IM or voice is the optimal
communication method for the call’s
recipient. If the call’s intended recipient’s
presence is set to In a Meeting, for example,
the user can use IM to request the transfer
(see Figure 20).
Attendant console combines all real-time
communications capabilities into a single
user interface, linking presence, advanced
calling features, and instant messaging. This
allows users to consider presence status
when determining who can best handle a
call; it also allows users to determine
whether IM or voice is the optimal
communication method for the call’s
recipient. If the call’s intended recipient’s
presence is set to In a Meeting, for example,
the user can use IM to request the transfer
(see Figure 20).
Figure 20