APC 125KVA PDU w/ 480 PRI 208/120 SEC K 13 XMER PD125G6FK13 User Manual

Product codes
PD125G6FK13
Page of 72
SPDU Technical Handbook
49
Section 4: Service and Support
Factory warranty
APC warrants that the Stationary Power Distribution Unit (SPDU), when properly installed and 
commissioned by APC or APC-authorized service personnel, shall be free from defects in materials 
and workmanship for a period of one (1) year from the date of installation, or a maximum of 18 
months after manufacturing. In the event the unit fails to meet the foregoing warranty, APC shall for 
a period of one (1) year repair or replace any defective parts without charge for on-site labor and 
travel.
For comprehensive information on the terms and conditions associated with APC’s factory warranty, 
click the appropriate sub-category under “Warranty Services” on the APC website:                       
http://www.apcc.com/support.
Service contracts
While all APC products are covered under the terms and conditions of the standard APC factory 
warranty, additional services can be purchase separately. These “addendum” services are specified in 
the APC Entitlement Certificate, which is formulated at the time the product is purchased.
An Entitlement Certificate allows the customer to pre-purchase an addendum service plan that either 
becomes effective after the factory warranty expires or provides supplemental services to those 
services specified under the factory warranty. Extended coverage may be purchased at any time 
during the original warranty period.
Each product is covered under a separate Entitlement Certificate; therefore, applying service 
contracts to multiple products would require formulation of multiple Entitlements. It should be noted 
that Entitlements do not affect or replace the terms and conditions associated with the factory 
warranty.
Visit the APC website at www.apc.com/support/contact/contact_support.cfm, or call APC Technical 
Support (800-555-2725) for further information on procuring service contracts.