LG LG G Flex (D955) User Guide

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9.  When the screen freezes

If the screen freezes or the phone does not respond when you try to operate it:
Press and hold the 

Power/Lock key for 10 seconds to turn your phone off. If it still 

does not work, please contact the service center.

10.  Do not connect your phone when you power on/off 

your PC

Make sure to disconnect your phone from the PC when powering your PC on or off as it 

might result in PC errors.

11. Hardware key control mode

If your phone display is damaged or broken, you can answer an incoming call, end a 

call, or turn off an alarm using the hardware keys.

1  

Turn your phone off.

2  

Press and hold the 

Power/Lock Key and the VOLUME Down Key + VOLUME Up 

Key at the same time for more than 6 seconds to enter the Hardware key control 

mode.

3  

Press the 

VOLUME UP/Down Key to scroll to the desired option, then press the 

Power/Lock Key to confirm.

•

Answer a call: Press the VOLUME Down Key + VOLUME Up Key at the same time.

•

End a call: Press the Power/Lock Key during a call.

•

Stop an alarm: When an alarm rings, press and hold the Volume Up Key or Volume 

Down Key to stop the alarm.

NOTE: If you use your phone with a broken display glass, your phone can 

break even more or you can be injured. Make sure to visit the LG authorized 

service center to get your phone repaired.

Important notice