GFI AVG Anti-Virus Updates for GFI MailSecurity, RNW, 10-24u, DEU AVGREN10-24 User Manual
Product codes
AVGREN10-24
Troubleshooting
GFI MailSecurity 2011
113
10 Troubleshooting
10.1 Introduction
The troubleshooting chapter explains how you should go about resolving any issues that you might
encounter. The main sources of information available to users are:
encounter. The main sources of information available to users are:
The manual - most issues can be solved by reading this manual.
GFI Knowledge Base articles
Web forum
Contacting GFI Technical Support
10.2 Knowledge Base
GFI maintains a Knowledge Base, which includes answers to the most common problems. If you
have a problem, consult the Knowledge Base first. The Knowledge Base always has the most up-
to-date listing of technical support questions and patches. To access the Knowledge Base, visit
have a problem, consult the Knowledge Base first. The Knowledge Base always has the most up-
to-date listing of technical support questions and patches. To access the Knowledge Base, visit
10.3 Web Forum
User to user technical support is available via the web forum. The forum can be found at:
10.4 Common issues
I
SSUE ENCOUNTERED
P
OSSIBLE CAUSE AND SOLUTION
Error when receiving emails:
"Body type not supported by Remote
Host"
Host"
This error occurs when emails are relayed from the IIS SMTP server to the
Microsoft Exchange server. This happens because Microsoft Exchange
Server versions 4.0, 5.0, and 5.5 are not able to handle 8-bit MIME
messages. For instructions how to turn off 8BITMIME in Windows Server
2003 refer to:
Microsoft Exchange server. This happens because Microsoft Exchange
Server versions 4.0, 5.0, and 5.5 are not able to handle 8-bit MIME
messages. For instructions how to turn off 8BITMIME in Windows Server
2003 refer to:
Legitimate emails are moved to the
failedmails folder
failedmails folder
Cause
When GFI MailSecurity is not able to scan incoming emails, these emails
are not delivered to the recipient(s) since they may contain malicious
content. GFI MailSecurity moves these emails to the following folder: <GFI
MailSecurity installation path>\Content Security\MailSecurity\failedmails
are not delivered to the recipient(s) since they may contain malicious
content. GFI MailSecurity moves these emails to the following folder: <GFI
MailSecurity installation path>\Content Security\MailSecurity\failedmails
Solution
If any legitimate emails are moved to the failedmails folder, these can be
manually re-processed for delivery. For more information how to do this in
various environments refer to:
manually re-processed for delivery. For more information how to do this in
various environments refer to:
GFI MailSecurity returns the following
error:
error:
“The file was blocked by the attachment
filtering module at file type checking
stage. The attachment claimed to be a
<filetype 1> which is identified as being
filtering module at file type checking
stage. The attachment claimed to be a
<filetype 1> which is identified as being
Cause
An attached file is detected as being a file with multiple file-types.
Solution
For information how to resolve this issue refer to: