Sony FIU-900 Manual
Appendix 1: Troubleshooting
SecureSuite XS Workstation Guide
108
Q: What do I do if my fingers are too moist and I cannot enroll my fingerprints or
authenticate?
authenticate?
A: If your hands are too moist, wipe your finger before placing it on the fingerprint
sensor.
sensor.
Q: What happens if I remove my authentication device while my computer
is on?
A: Removing your authentication device while your computer is running will cause
your device to be unavailable for authentication purposes with SecureSuite. To
use your device, reconnect it. For more information, please refer to the Sony
Puppy installation guide.
your device to be unavailable for authentication purposes with SecureSuite. To
use your device, reconnect it. For more information, please refer to the Sony
Puppy installation guide.
Q: What do I do if my computer doesn't recognize my authentication device?
A: Try the following
•
Try restarting your computer, and look to see if the device is being
recognized.
recognized.
•
Make sure the device is firmly connected to the computer.
•
Unplug the device, plug it back in, and restart your computer.
•
Move the device to another USB port or PC card slot, depending upon your
device, and restart your computer.
device, and restart your computer.