Sony NWZ-A729BLK Manual
NWZ-A726B / A728B / A729B [U2] 3-299-384-11(1)
©2008 Sony Corporation Printed in Malaysia
3-299-384-11 (1)
Troubleshooting
NWZ-A726B / A728B / A729B
Try the following steps to resolve the issue.
1
Find the symptoms of the issue in the following
troubleshooting tables, and try any corrective actions listed.
For details on how to operate, see “Operation Guide (PDF file).”
2
Connect the player to your computer to charge the battery.
You may be able to resolve some issues by charging the battery.
3
Press the RESET button with a small pin, etc.
If you press the RESET button while operating the player,
stored data and settings on the player may be deleted.
4
Check the information about the issue in
the Help of each software.
5
Look for information about the issue on the
following support web site.
http://www.sony.com/walkmansupport
6
If the approaches listed above fail to resolve the issue,
consult your nearest Sony dealer.
Operation
Page numbers in parentheses refer to pages of “Operation Guide (PDF).”
Symptom
Cause/Remedy
There is no sound.
The volume level is set to zero.
Turn the volume up ( page 10).
The headphone jack is not connected properly.
Connect the headphone jack properly ( page 10).
The headphone plug is dirty.
Clean the headphone plug with a soft dry cloth.
No songs or video files are stored on the player.
Follow the instructions in the displayed message, and transfer songs or videos
from the computer.
No data is played.
The battery is consumed.
Charge the battery fully ( page 21).
If the player does not react, even after charging the battery, press the RESET
button to reset the player ( page 102).
No data is stored on the player.
Follow the instructions in the displayed message, and transfer data from the
computer.
Transferred files are not in a playable format. For details, see “Supported file
format” of “Specifications” ( page 128).
Convert the ATRAC audio data using the bundled MP3 Conversion Tool.
Songs or videos may not be played back, depending on the file format ( page 128).
Photos may not be displayed, depending on the file size or the file format (
page 128).
You are placing audio MP4 files in a video folder by dragging and dropping.
Place them in the “MUSIC” folder by dragging and dropping.
The playback limitation period of the song has expired due to subscription
conditions, etc.
Songs with an expired playback limitation period cannot be played back.
Update them using the software used for transferring.
After dragging and dropping in Windows Explorer, data hierarchy levels do not
correspond to the player ( page 24).
Transferred data is
not displayed in its
list.
The maximum number of files that can be displayed is reached. The maximum
number of files is 1,000 files for videos, 10,000 files for photos. Also, the maximum
number of folders is 1,000 folders for photos in the photo folder list.
Delete unnecessary data.
Data was placed in the wrong location by dragging and dropping.
Place the data in the correct place by dragging and dropping ( page 24).
Available capacity is insufficient.
Delete unnecessary data to increase free space on the player.
After dragging and dropping in Windows Explorer, data hierarchy levels do not
correspond to the player ( page 24).
Transferred files are not in a playable format. For details, see “Supported file
format” of “Specifications” ( page 128).
Convert the ATRAC files using the bundled MP3 Conversion Tool software.
When “All Songs” or
“Album” is selected,
all the songs will
appear, but some
songs will not appear
when “Folder” is
selected.
The audio files are not in folders under the “MUSIC” folder.
Place them in folders under the “MUSIC” folder by dragging and dropping.
Songs are played back
within a limited playback
range only, such as
within one album.
“Playback Range” ( page 46) is set to “Selected Range.”
Change the playback range setting.
Data cannot be
deleted on the player.
You cannot delete songs, videos and photos on the player.
Delete them using the software you used to transfer the data, or Windows Explorer.
Noise is generated.
A device emitting radio signals, such as a mobile phone is being used near the player.
When using devices such as mobile phones, keep them away from the player.
Music data imported from CDs, etc., is damaged.
Delete the data, then import and transfer it again. When importing data to
your computer, close any other applications to avoid data damage.
Transferred files are not in a playable format. For details, see “Supported file
format” of “Specifications” ( page 128).
Convert the ATRAC audio data using the bundled MP3 Conversion Tool.
Some songs may not play back, depending on certain file specifications.
Symptom
Cause/Remedy
“VPT(Surround)”
setting or “Clear Stereo”
function is not effective.
When outputting to external audio speakers using the optional cradle, “VPT(Surround)”
settings and the “Clear Stereo” function may not be effective because the player is
designed for compatible headphones only. This is not a malfunction.
Cannot see the video,
but can hear it.
The file is a .3gp file. (.3gp only supports audio.)
The video file is not in a video folder.
Place the video files in a video folder by dragging and dropping.
Buttons do not work. The HOLD switch is set to the HOLD position.
Slide the HOLD switch to the opposite position ( page 11).
The player contains moisture condensation.
Wait a few hours to let the player dry.
The remaining battery power is low or insufficient.
Charge the battery by connecting the player to a running computer ( page 21).
If you charge the battery and nothing changes, press the RESET button to
reset the player ( page 102).
While “Connecting” is being displayed, you cannot operate the player.
Disconnect the USB connection, then operate the player.
Playback does not
stop.
With this player, there is no difference between stopping and pausing. When you
press the button, appears and playback pauses/stops.
The player does not
work.
The remaining battery power is insufficient.
Charge the battery by connecting the player to a running computer ( page 21).
If you charge the battery and nothing changes, press the RESET button to
reset the player ( page 102).
Transferred data
cannot be found.
The built-in flash memory of the player was formatted using Windows Explorer.
Format the built-in flash memory on the player ( page 92).
The supplied USB cable was disconnected from the player while data was being
transferred.
Transfer usable files back to your computer and format the built-in flash
memory on the player ( page 92).
After dragging and dropping in Windows Explorer, data hierarchy levels do not
correspond to the player ( page 24).
Transferred files are not in a playable format. For details, see “Supported file
format” of “Specifications” ( page 128).
Convert the ATRAC audio data using the bundled MP3 Conversion Tool.
Songs or videos may not be played back, depending on the file format ( page 128).
Photos may not be displayed, depending on the file size or the file format ( page 128).
The volume is not
loud enough.
“AVLS (Volume Limit)” is enabled.
Disable “AVLS (Volume Limit)” ( page 81).
There is no sound
from the right channel
of the headphones.
Or the right channel
sound is heard from both
sides of the headphones.
The headphone jack is not fully inserted.
If the headphones are not connected correctly, sound will not be output
properly. Insert the connecting pin of the headphones into the jack until it
clicks ( page 10).
Playback has stopped
suddenly.
The remaining battery power is insufficient.
Charge the battery by connecting the player to a running computer ( page 21).
The songs or video files that cannot be played are played.
Play back the other song or video files.
Thumbnails are not
displayed.
Songs do not have cover art information whose file format is supported by the player.
Thumbnails are displayed only when songs have cover art information whose file
format is supported by the player.
Transfer again using the bundled Windows Media player, or another transfer
capable software.
Thumbnail name does not match its video file, or the video file is not in the
correct location.
Place a JPEG file of the same name as the video file into the folder under the
“VIDEO” folder.
If the photos do not have thumbnails that are complied with Exif file format, the
thumbnails cannot be displayed.
Retransfer the photos using supplied Media Manager for WALKMAN.
Cover art is not
displayed.
Cover art information is not included with the data.
The cover art only appears if the cover art information is included.
You can set cover art using the bundled Windows Media Player 11, or another
transfer capable software for setting cover art. For details on operation, refer
to the Help or maker of the software.
Some cover art is not displayed, depending on its file format.
The player cannot
format.
The remaining battery is low or insufficient.
Charge the battery by connecting the player to a running computer ( page 21).
See reverse side.
Symptom
Cause/Remedy
The player’s power
was inadvertently
turned off, and then
on again.
If a malfunction occurs, the player turns off, and then on again automatically.
The player does not
work properly.
The computer is started or restarted while the player is connected to it.
Reset the player by pressing the RESET button of the player. Disconnect the
player when you start or restart the computer.
Rhapsody Channels
Symptom
Cause/Remedy
No artist information
is displayed in the
“Artist Information”
screen.
The artist information may not exist, depending on the artist.
Though the
subscription has not
expired yet, the
message of
subscription
expiration notice or
appears.
Your settings for date and time may have been reset because the battery power
was used up.
Connect the player to your computer and recharge the battery ( page 21),
then connect to Rhapsody service using Best Buy Digital Music Store (
page 94).
Cannot search for
other songs, albums,
and artists by the song
information of the
currently playing
song.
When playing back Rhapsody Channels, this function is not available.
Display
Symptom
Cause/Remedy
“” appears for a
title.
Characters that cannot appear on the player are included in the title.
Rename the title with appropriate characters using the software you used to
transfer or Windows Explorer.
“Unknown” is
displayed for an album
or artist name, etc.
The data has no data information, such as an album or artist name, etc.
The screen darkens
while displaying a
photo.
There was no operation attempted for the time selected in “Screensaver Timing”
( page 84).
Press any button.
The screen turns off.
There was no operation attempted for more than 3 minutes while the player was
in the pause mode.
Press any button.
There was no operation attempted for the period you set in “Screensaver
Timing” when “Screensaver” is set to “Blank” ( page 84).
Press any button.
Set “Screensaver” to other than “Blank.”
“On-Hold Display” is set to “No.”
Slide the HOLD switch to the opposite position ( page 11).
Set “On-Hold Display” to “Yes” ( page 67). You can play back a video even
when the HOLD function is activated.
A message appears.
See the “Messages” ( page 114).