Sony MZ-RH710 Manual

Hi-MD Music Transfer for Mac.GB.2-889-117-11(3)

Troubleshooting

Please refer to the following steps if you encounter a problem while using Hi-MD Music
Transfer.

1 Check the symptoms in this “Troubleshooting” section.
2 If the problem cannot be solved after checking this troubleshooting section,

check the following table and then consult your nearest Sony dealer.

Computer
• Manufacturer: Apple Computer, Inc.
• Model:
• Type: Desktop type / Laptop type
Name of operating system:
RAM capacity:
Hard disk drive (containing Hi-MD Music Transfer and audio data)
• Capacity of the drive:
• Free space:
Version of the software: Hi-MD Music Transfer for Mac Ver. 2.0*
Error Message (if one appear):
If another device with USB connection is used
• Name of the device (or devices):

* To check the Hi-MD Music Transfer software version, go to the menu and select [Hi-MD Music

Transfer] – [About Hi-MD Music Transfer].

The software cannot be installed onto your computer

Problem

Cause/Remedy

The installation was not
successful.

• You are using an OS that does not support this software.

 See “Providing the required system environment” (page 2) for

more details.

• All applications are not closed.

 If you start the installation while other programs are running,

a malfunction may occur. This is especially true for programs
that require large amounts of system resources, such as virus-
check software.

• There is not enough hard disk space on your hard disk.

 You need 10 MB or more free space on your hard disk.

The installation appears
to have stopped before it
has completed.

• Check for the appearance of an error message beneath the

installation window.

 Follow the displayed instruction. If there is no message, the

installation is still in progress. Wait a little while longer.

Using a Hi-MD Walkman

connected to the computer

Problem

Cause/Remedy

Your computer does not
recognize the Hi-MD
Walkman

• The Hi-MD Walkman

is not ﬁrmly connected with the supplied

USB cable to the computer.

 Connect the USB cable ﬁrmly.

 Remove and reconnect the Hi-MD Walkman

. If the computer

still does not recognize the Hi-MD Walkman

, disconnect the

Hi-MD Walkman

, restart the computer, and then connect the

USB cable again.

• The anti-virus software is active.

 Close the anti-virus software.

• A disc is not inserted in the Hi-MD Walkman

 Check if a disc is inserted in the Hi-MD Walkman

• The software installation failed.

 Disconnect the connected device and install the software

again.

• The connections are made through a USB hub.

 Connect the Hi-MD Walkman

directly to the USB connector

on the computer.

“RECONNECT USB”
appears in the display
window of the Hi-MD
Walkman

• You operated the Hi-MD Walkman

or the computer before the

Hi-MD Walkman

was recognized by the computer.

 Reconnect the Hi-MD Walkman

The Hi-MD Walkman

icon does not appear
on the desktop or in the
side bar of the Finder
window.

• A disc used in MD mode is inserted in the Hi-MD Walkman

 Insert a disc used in Hi-MD mode.

• A blank 60/74/80-minute standard disc has been inserted with

“Disc Mode” in the menu of the Hi-MD Walkman

set to “MD”.

 Set “Disc Mode” to “Hi-MD”.

Even though the Hi-MD
Walkman

is connected

to the computer, the
display on the Hi-MD
Walkman

does not

indicate it is connected.

• It takes time to recognize the software.

 Please wait.

• The other software application is running.

 Reconnect the USB cable after a while. If the computer still

does not recognize the Hi-MD Walkman

, disconnect the

Hi-MD Walkman

, restart the computer, and connect the USB

cable again.

Even though your
computer recognize
the Hi-MD Walkman

it does not operate
normally.

• The USB cable is disconnected.

 Connect the USB cable ﬁrmly.

• The connections are made through a USB hub.

 Connect the Hi-MD Walkman

directly to the USB connector

on the computer.