Ferrari electronic OfficeMaster Line (ISDN line extension) 49500 Leaflet

www.ferrari-electronic.com

08/2010 

 

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Virtualisation is supported

 

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Distributed systems are possible  

(limited in restricted user version)

 

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Central conversion for powerful fax reception /  

transmission 

 

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Terminal server-enabled user software or connected 

mail client

 

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OfficeMaster user software with optimisation for  

Windows 7

Fax and SMS

 

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Fax reception with preview directly in the mail system

 

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Fax transmission from all applications (ERP/CRM) 

 

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Distribution of received fax and SMS messages to  

registered users

 

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Fax and SMS transmission using global address lists

 

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Serial faxes, group faxes, fax on demand

 

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SMS transmission and receipt over fixed network SMS

Voicemail

 

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Central call answering and storage of  

voice messages

 

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Receipt of voice messages in the mail client

 

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Received messages can be heard on the telephone and  

on computer

 

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Remote pickup from any telephone number

 

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Users can make personalised recorded announcements

CTI

 

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CTI connection based on 3rd Party TAPI

 

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CTI scripts for Lotus Notes (4.6 – 8.5) and  

CTI Add-in for Outlook 2003-2010

 

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OfficeMaster user software with support for telephony:

 

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Call setup from Lotus Notes, Microsoft Office,  

Windows Clipboard, web browsers

 

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Name resolution for incoming calls

 

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Team monitoring/group functionality

 

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Powerful API for integration in other  

Applications like CRM and ERP

 

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Telephone calls can be transferred on screen or 

taken in a telephone conference

With OfficeMaster 4 you integrate your e-mail solution with the 

Fax, SMS and Voicemail communication paths to produce one, 

genuine Unified Messaging solution. The use of the existing 

infrastructure  for  storing  and  configuring  user  data  not  only 

ensures a single procedure for accessing those asynchronous 

services, but also ensures that all administrative access to them 

is via known paths. 

Fax and SMS

OfficeMaster 4 provides users with professional Fax/SMS com-

munications from their current mail system, without the need to 

install additional software on the workstation computers. This 

enables central conversion of messages/attachments on the 

installed OfficeMaster 4 Server.
If OfficeMaster Client is installed on a workstation, its users can 

send and receive fax messages with OfficeMaster 4, without 

a mail server. 

Voicemail

OfficeMaster 4's voicemail solution accepts calls takes transfer-

red from a telephone exchange and routes them to the integrated 

voice server. According to the configuration set for the selected 

call number, the voicemail solution will address an (individual 

configurable) voicemail box for a user or an IVR (interactive 

voice response) system. 

CTI (Computer Telephony Integration)

To use the extensive CTI functions integrated in OfficeMaster 4, 

you require a TAPI server (3rd party TAPI) for communications 

with the PABX. OfficeMaster 4uses the TAPI server to set up or 

take calls. OfficeMaster 4 stores incoming and outgoing calls 

for all CTI users centrally, especially the calls that a user has 

been unable to take. 

OfficeMaster: administrators' view

OfficeMaster 4 is installed as a service on Windows computers 

on  the  network.  Using  the  OfficeMaster  Messaging  Server 

Configuration  that  is  supplied  the  administrator  can  edit  the 

service from any computer located in the same subnet. It is not 

necessary to log on directly to the server. Appropriate (gate-

way)  components  are  set  up  for  the  different  environments 

and communications types, and these components can then 

be controlled by the OfficeMaster service.