Sony PCG-FX390K Quick Setup Guide

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Check that the phone line is plugged into the line jack. See “Connecting a 
Phone Line” in your online User Guide for more information.

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Check that the phone line is working. You can check the line by plugging in 
an ordinary phone and listening for a dial tone.

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Check that the phone number the program is dialing is correct.

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Check that the software you are using is compatible with the notebook’s 
modem. (All preinstalled Sony programs are compatible.)

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If you are still experiencing problems, use your supplied Driver Recovery 
CD(s) to reinstall the modem drivers. See “To use the Driver Recovery 
CD(s)” on page 47 for more information.

Your notebook is equipped with a V.90/K56flex-compatible modem. Many 
factors may influence modem connection speed, including telephone line noise 
or compatibility with telephone equipment (such as fax machines or other 
modems). If you think your modem is not connecting properly to other PC-based 
modems, fax machines, or your Internet Service Provider (ISP), check the 
following: 

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Have your phone company check that your phone line is free from any line 
noise.

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If your problem is fax-related, check that there are no problems with the fax 
machine you are calling and that it is compatible with fax modems.

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If you are having a problem connecting with your Internet Service Provider, 
check that the ISP is not experiencing technical problems.

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If you have a second phone line available, try connecting the modem to that 
line.