Sony PCG-F520 Manual

Troubleshooting

##

My computer “locks up”
❑

Try restarting the computer. On the Windows taskbar, click the Start 
button, click Shut Down, and then click Restart the computer.

❑

If you cannot restart as described in the preceding step, you can restart the 
computer by pressing Ctrl+Alt+Delete.

❑

If the previous step does not work, press the power button and hold it for 
at least four seconds. This turns off the power.

❑

If your computer locks up while playing a CD-ROM, stop the CD-ROM, 
and restart the computer by pressing Ctrl+Alt+Delete.

My software program “locks up” or crashes

Contact the software publisher or designated provider for technical support. 
See either the printed or the online version of Read Me First for a complete 
list of phone numbers. 

My CD-ROM drive tray does not open
❑

Make sure the computer is turned on.

❑

Press the Eject button on the CD-ROM drive.

❑

If the Eject button does not work, you can open the tray by inserting a 
pointed object into the hole to the right of the Eject button.

I cannot play a CD-ROM
❑

Make sure the label of the CD-ROM is facing up.

❑

If the CD-ROM requires software, make sure the software is installed 
according to the program’s instructions.

❑

Moisture condensation may have occurred. Leave the computer for at 
least 1 hour while the computer is turned on.

❑

Clean the CD-ROM.

❑

Check the speaker volume.

When I click an application icon a message appears, such as “You must insert 

the application CD into your CD-ROM drive,” and the software does not start
❑

Some titles require specific files that are located on the application’s CD-
ROM. Insert the disc and try starting the program again.

❑

Make sure you place the disc in the tray with the label side facing up.

Pressing Ctrl+Alt+Delete may result in data loss in files that are currently open.