Sony PCG-GRX690 Manual

Page of 194
Troubleshooting the Mouse and Touch Pad 
Why doesn't the computer recognize the mouse? 
Make sure the mouse is securely plugged into the USB or Mouse/Keyboard (PS/2) port. See 
 or 
 for more information. 
You may need to install or reinstall the mouse driver software. Use the supplied Application Recovery CD to install
the drivers. See 
Why doesn't the pointer move when I use the mouse? 
Make sure another mouse was not installed. 
You may need to install or reinstall the mouse driver software. Use the supplied Application Recovery CD(s). See 
 for more information. 
If you are playing a disc, press the Ctrl+Alt+Delete keys simultaneously to stop playback and restart the computer. 
If you still cannot use the pointer, restart the computer. You can restart the computer three different ways: 
Press the Windows key 
, and press U. When the Turn off computer window appears, press R
Press the Ctrl+Alt+Delete keys simultaneously. When the Windows Task Manager window appears, press
the Alt key to highlight the menu bar, and press the Right Arrow key 
to select Shut Down. Press Enter,
and then press R
Press and hold the power button. When the computer turns off, press the power button again to restart the
computer. 
Why doesn't the touch pad work? 
You may have disabled the touch pad without connecting a mouse to the computer. See 
for more information. 
Restart the computer to activate the touch pad again. 
If your touch pad is interpreting a single tap as a double-click, adjust the button assignments. Follow these steps: 
1.
Press the Windows 
and the E keys. The My Computer window appears. 
2.
Click the Tools menu, and select Folder Options. The Folder Options dialog box appears with the
General tab open. 
3.
In the Click items as follows box, click to select Single-click to open an item (point to select)
4.
Click Apply
If you are still experiencing problems, make sure another mouse was not installed. 
Why doesn't the pointer move when I use the touch pad? 
Try restarting your computer. Follow these steps: 
1.
Press the Windows key 
2.
Press U. The Turn off computer window appears. 
3.
Press R to restart the computer. 
If the computer does not restart, 
1.
Press Ctrl+Alt+Delete simultaneously. The Windows Task Manager window appears. 
Page 179