Sony PCG-R505DS Manual
Troubleshooting the Software
127
Troubleshooting the Software
My software program stops responding or crashes.
Contact the software publisher or designated provider for technical support. See
“Software Support Information” for contact information.
“Software Support Information” for contact information.
When I click an application icon, the message “You must
insert the application CD into your optical drive” appears, and
the software does not start.
insert the application CD into your optical drive” appears, and
the software does not start.
❑
Some titles require specific files that are located on the Application CD.
Insert the disc, and try starting the program again.
Insert the disc, and try starting the program again.
❑
Make sure you place the CD in the tray with the label side facing up.
The application cannot find a file while a PC Card is inserted.
When inserted in a notebook that is connected to the docking station, some PC
Cards may change the drive letters of the disk drives in the docking station. If this
occurs, an application you are using may not be able to find files.
Cards may change the drive letters of the disk drives in the docking station. If this
occurs, an application you are using may not be able to find files.
To correct this condition perform one of the following steps:
❑
Remove the PC Card, and restart your notebook. Do not insert the PC Card
while using that application.
while using that application.
❑
Change the drive letters of the disk drives of the docking station or of the PC
Card. Refer to the Windows® help files or the application manuals to change
the drive letters.
Card. Refer to the Windows® help files or the application manuals to change
the drive letters.
What software do I use for CD-R/CD-RW software functions?
Sony recommends using the preinstalled SonicStage software’s Record function
to create any CDs on your VAIO® computer, if the specific model you purchased
is preconfigured with all necessary components for CD-R and CD-RW
capability.
to create any CDs on your VAIO® computer, if the specific model you purchased
is preconfigured with all necessary components for CD-R and CD-RW
capability.
Downloading the optional RealJukebox CD-burning component to create any
CDs on your computer may interfere with normal system operations.
CDs on your computer may interfere with normal system operations.