KitchenAid KCM1402OB Use & Care Manual

17

In the United States and Puerto Rico:
For service information, or to order 

accessories or replacement parts, call toll-

free at 1-800-541-6390 or write to: 

Customer eXperience Center, 

KitchenAid Portable Appliances,  

P.O. Box 218, St. Joseph, MI 49085-0218
Outside the United States  

and Puerto Rico:
Consult your local KitchenAid dealer or 

the store where you purchased the Coffee 

Maker for information on how to obtain 

service.

For service information in Canada:
Call toll-free 1-800-807-6777.
Or write to: 

Customer eXperience Centre 

KitchenAid Canada 

200 - 6750 Century Ave. 

Mississauga, ON L5N 0B7

We’re so confident the quality of our 

products meets the exacting standards 

of KitchenAid that, if your Coffee Maker 

should fail within the first year of ownership, 

KitchenAid will arrange to deliver an 

identical or comparable replacement to 

your door free of charge and arrange to 

have your original Coffee Maker returned 

to us. Your replacement unit will also be 

covered by our one year limited warranty. 

Please follow these instructions to receive 

this quality service.
If your Coffee Maker should fail within the 

first year of ownership, simply call our  

toll-free Customer eXperience Center at  

1-800-541-6390 Monday through Friday. 

Please have your original sales receipt 

available when you call. Proof of purchase 

will be required to initiate the claim. Give 

the consultant your complete shipping 

address. (No P.O. Box numbers, please.)
When you receive your replacement Coffee 

Maker, use the carton and packing materials 

to pack up your original Coffee Maker. In 

the carton, include your name and address 

on a sheet of paper along with a copy of the 

proof of purchase (register receipt, credit 

card slip, etc.).

We’re so confident the quality of our 

products meets the exacting standards of 

the KitchenAid

®

 brand that, if your Coffee 

Maker should fail within the first year of 

ownership, KitchenAid Canada will replace 

your Coffee Maker with an identical or 

comparable replacement. Your replacement 

unit will also be covered by our one year 

limited warranty. Please follow these 

instructions to receive this quality service.
If your Coffee Maker should fail within the 

first year of ownership, take the Coffee 

Maker or ship collect to an Authorized 

KitchenAid Service Centre. In the carton 

include your name and complete shipping 

address along with a copy of the proof of 

purchase (register receipt, credit card slip, 

etc.). Your replacement Coffee Maker will 

be returned prepaid and insured. If you 

are unable to obtain satisfactory service 

in this manner call our toll-free Customer 

eXperience Centre at 1-800-807-6777.
Or write to us at:  

Customer eXperience Centre 

KitchenAid Canada 

200 - 6750 Century Ave. 

Mississauga, ON L5N 0B7

W10474602B_Coffee Maker.indd   17

6/8/12   1:18 PM