KitchenAid 12" Convection Bake Countertop Oven Use & Care Manual

We’re so confident the quality of our 
products meets the exacting standards of 
KitchenAid that, if your countertop oven 
should fail within the first year of ownership, 
KitchenAid will arrange to deliver an 
identical or comparable replacement to your 
door free of charge and arrange to have 
your original toaster returned to us. Your 
replacement unit will also be covered by our 
one year limited warranty. Please follow 
these instructions to receive this quality 
service.

If your KitchenAid

®

 countertop oven should 

fail within the first year of ownership, simply 
call our toll-free Customer Satisfaction 
Center at 1-800-541-6390 Monday through 
Friday, 8 a.m. to 8 p.m. (Eastern Time), or 
Saturday, 10 a.m. to 5 p.m. Give the 
consultant your complete shipping address. 
(No P.O. Box numbers, please.)
When you receive your replacement 
countertop oven, use the carton and 
packing materials to pack up your original 
coutnertop oven. In the carton, include your 
name and address on a sheet of paper 
along with a copy of the proof of purchase 
(register receipt, credit card slip, etc.).

We’re so confident the quality of our 
products meets the exacting standards of 
the KitchenAid

®

 brand that, if your 

countertop oven should fail within the first 
year of ownership, KitchenAid Canada will 
replace your countertop oven with an 
identical or comparable replacement. Your 
replacement unit will also be covered by our 
one year limited warranty. Please follow 
these instructions to receive this quality 
service. 
If your KitchenAid

®

 countertop oven should 

fail within the first year of ownership, take 
the countertop oven or ship collect to an 
Authorized KitchenAid Service Centre. 

In the carton include your name and 
complete shipping address along with a 
copy of the proof of purchase (register 
receipt, credit card slip, etc.). Your 
replacement countertop oven will be 
returned prepaid and insured. If you are 
unable to obtain satisfactory service in this 
manner call our toll-free Customer 
eXperience Centre at 1-800-807-6777.
Or write to us at:
Customer eXperience Centre
KitchenAid Canada
200 - 6750 Century Ave.
Mississauga, ON L5N 0B7

Your KitchenAid

®

 countertop oven is 

covered by a one-year limited warranty from 
the date of purchase. KitchenAid will pay for 
replacement parts and labor costs to correct 
defects in materials and workmanship. 
Service must be provided by an Authorized 
KitchenAid Service Center. 

Take the countertop oven or ship prepaid 
and insured to an Authorized KitchenAid 
Service Center. Your repaired countertop 
oven will be returned prepaid and insured. If 
you are unable to obtain satisfactory service 
in this manner, call toll-free 1-800-541-6390 
to learn the location of a Service Center near 
you.

Before calling for service, please review the 
“Troubleshooting” section. 
For service information in the 50 United 
States, District of Columbia, and Puerto 
Rico, 
call toll-free 1-800-541-6390. 
Or write to: 
Customer Satisfaction Center 
KitchenAid Portable Appliances 
P.O. Box 218, St. Joseph, MI 49085-0218 

Or contact an Authorized Service Center 
near you. 
For service information in Canada, 
call toll-free 1-800-807-6777. 
Or write to: 
Customer eXperience Centre
KitchenAid Canada
200 - 6750 Century Ave.
Mississauga, ON L5N 0B7