KitchenAid 24'' 5-Cycle/6-Option Dishwasher, Architect® Series II Use & Care Manual

ATTACH YOUR RECEIPT HERE. PROOF OF PURCHASE IS REQUIRED 
TO OBTAIN WARRANTY SERVICE.
Please have the following information available when you call the 
Customer eXperience Center:

■

Name, address and telephone number

■

Model number and serial number

■

A clear, detailed description of the problem

■

Proof of purchase including dealer or retailer name and address

1. Before contacting us to arrange service, please determine whether your product requires repair. Some 

questions can be addressed without service. Please take a few minutes to review the Troubleshooting or 
Problem Solver section of the Use and Care Guide, scan the QR code on the right to access additional 
resources, or visit http://kitchenaid.custhelp.com.

All warranty service is provided exclusively by our authorized KitchenAid Service Providers

. In the U.S. and 

Canada, direct all requests for warranty service to: 

If outside the 50 United States or Canada, contact your authorized KitchenAid dealer to determine whether another warranty applies.

http://kitchenaid.custhelp.com

For one year from the date of purchase, when this major appliance is 
installed, operated and maintained according to instructions attached to or 
furnished with the product, KitchenAid brand of Whirlpool Corporation or 
Whirlpool Canada, LP (hereafter “KitchenAid”) will pay for factory specified 
replacement parts and repair labor to correct defects in materials or 
workmanship that existed when this major appliance was purchased, or at its 
sole discretion replace the product. In the event of product replacement, your 
appliance will be warranted for the remaining term of the original unit's 
warranty period.

In the second through fifth years from the date of original purchase, when this 
major appliance is installed, operated and maintained according to instructions 
attached to or furnished with the product, KitchenAid will pay for factory specified 
parts for the following components to correct non-cosmetic defects in materials 
or workmanship in these parts that prevent function of this major appliance and 
that existed when this major appliance was purchased. This is a limited 

5-year 

warranty on the below named parts only and does not include repair labor.

■

Nylon dish racks

■

Electronic controls

For the lifetime of the product from the date of original purchase, when this 
major appliance is installed, operated and maintained according to 
instructions attached to or furnished with the product, KitchenAid will pay for 
factory specified parts and repair labor for the following components to 
correct non-cosmetic defects in materials or workmanship that existed when 
this major appliance was purchased:
■

Stainless steel tub

■

Inner door liner

YOUR SOLE AND EXCLUSIVE REMEDY UNDER THIS LIMITED WARRANTY 
SHALL BE PRODUCT REPAIR AS PROVIDED HEREIN. Service must be 
provided by a KitchenAid designated service company. This limited warranty 
is valid only in the United States or Canada and applies only when the major 
appliance is used in the country in which it was purchased. This limited 
warranty is effective from the date of original consumer purchase. Proof of 
original purchase date is required to obtain service under this limited 
warranty.

1. Commercial, non-residential or multiple-family use, or use 

inconsistent with published user, operator or installation 
instructions. 

2. In-home Instruction on how to use your product.
3. Service to correct improper product maintenance or 

installation, installation not in accordance with electrical or 
plumbing codes or correction of household electrical or 
plumbing (i.e. house wiring, fuses or water inlet hoses).

4. Consumable parts (i.e. light bulbs, batteries, air or water 

filters, etc.).

5. Defects or damage caused by the use of non-genuine 

KitchenAid parts or accessories.

6. Damage from accident, misuse, abuse, fire, floods, acts of 

God or use with products not approved by KitchenAid.

7. Repairs to parts or systems to correct product damage or 

defects caused by unauthorized service, alteration or 
modification of the appliance.

8. Cosmetic damage including scratches, dents, chips, and 

other damage to appliance finishes unless such damage 
results from defects in materials and workmanship and is 
reported to KitchenAid within 30 days. 

9. Discoloration, rust or oxidation of surfaces resulting from 

caustic or corrosive environments including but not limited 
to high salt concentrations, high moisture or humidity or 
exposure to chemicals.

10. Pick-up or delivery. This product is intended for in-home 

repair.

11. Travel or transportation expenses for service in remote 

locations where an authorized KitchenAid servicer is not 
available.

12. Removal or reinstallation of inaccessible appliances or 

built-in fixtures (i.e. trim, decorative panels, flooring, 
cabinetry, islands, countertops, drywall, etc.) that interfere 
with servicing, removal or replacement of the product.

13. Service or parts for appliances with original model/serial 

numbers removed, altered or not easily determined.