Canon PIXMA SELPHY CP70 User Guide
Troubleshooting
If you think there is a problem with SELPHY, first check the following. If the items below do not solve
your problem, contact a Canon Customer Support Help Desk as listed on the included customer
support list.
your problem, contact a Canon Customer Support Help Desk as listed on the included customer
support list.
Power
Power will not turn on
When using a (separately sold) battery, use a charged battery.
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Printing Problems
Cannot print
When the ink is spent, replace the ink cassette with a new one. When the paper is spent, refill the
paper cassette with new paper.
paper cassette with new paper.
Are you using the correct combination of paper, paper cassette and ink cassette?
Is SELPHY connected to more than one device at once? Do not connect simultaneously to a
camera, memory card or computer.
Is the ink sheet slack?
camera, memory card or computer.
Is the ink sheet slack?
Make sure that you are using the dedicated paper.
Depending on the room temperature SELPHY may overheat and temporarily stop operating.
This is not a malfunction. Wait until the temperature drops and SELPHY resumes. If SELPHY is
connected to a computer, a message will appear on the computer screen. Do not cancel the print.
Wait until printing resumes.
This is not a malfunction. Wait until the temperature drops and SELPHY resumes. If SELPHY is
connected to a computer, a message will appear on the computer screen. Do not cancel the print.
Wait until printing resumes.
Cannot print from memory card, image does not display
Have you inserted the memory card directly into the card slot without first inserting it into an
adapter?
adapter?
Printing from cameras
Is SELPHY connected to the camera correctly?
Printing from computers
Is SELPHY connected directly to a port on the computer with the USB cable?
Problems Exclusive to Windows: Is the printer set to offline? If it is, Right-click the printer icon and
cancel the offline setting.
Problems Exclusive to Macintosh: Is SELPHY registered on the Printer List?
Problems Exclusive to Windows: Is the printer set to offline? If it is, Right-click the printer icon and
cancel the offline setting.
Problems Exclusive to Macintosh: Is SELPHY registered on the Printer List?
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